Santiago Campos Zuluaga
FBG facility services
Omaha,NE
3
years of professional experience
Personable and highly organized individual with strong leadership skills and positive attitude. Familiar with essential banking procedures and proficient in customer service and financial transactions. Committed to driving operational efficiency and enhancing customer satisfaction.
Work History
Teller Supervisor
7 Months- Assisted customers with deposits, withdrawals, and check cashing services in a friendly and efficient manner.
- Supervised daily teller operations, ensuring adherence to policies and procedures.
- Ensured compliance with banking regulations through regular audits and staff training sessions.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Promoted bank's products and services by consistently cross-selling to customers.
Cleaning Team Supervisor
8 Months- Coordinated daily tasks to optimize workflow and efficiency.
- Inspected facilities for cleanliness and reported maintenance needs.
- Supervised daily cleaning operations, ensuring adherence to company standards and safety protocols.
- Coordinated with management to address client feedback and improve service offerings.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
Cabin Service Supervisor
8 Months- Developed and implemented strategies to improve customer satisfaction levels in collaboration with cabin crew members.
- Demonstrated excellent organizational skills to manage flight schedules, aircraft maintenance, and passenger service operations.
- Performed regular inspections of aircraft cabins before take offs to ensure cleanliness, comfort, and safety of passengers.
- Provided guidance and support to new staff regarding training on safety procedures, protocols, and customer service techniques.
Kitchen Team Leader
1 Year 1 Month- Managed food preparation activities, including portioning, marinating, seasoning and cooking ingredients.
- Resolved conflicts between team members in a timely manner while maintaining a professional work environment.
- Coordinated daily operations within the kitchen, including scheduling shifts and assigning duties.
- Supervised and coordinated kitchen staff to maintain productivity and efficiency.
Education
High School Diploma
Skills
Excellent communication
Critical thinking
Team collaboration
Cash handling
Customer service
Professionalism and ethics
Customer engagement
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Full Professional
Timeline
Teller Supervisor
American National Bank, US Bank
10.2025 - CurrentRead More
Cleaning Team Supervisor
FBG facility services
09.2025 - CurrentRead More
Cabin Service Supervisor
G2 Secure staff
12.2024 - 08.2025Read More
Kitchen Team Leader
Pa mas Taqueria and Grill
10.2023 - 11.2024Read More
Educative Institution Jose Felix of Restrepo Velez
High School Diploma
Read More