Santiago Hernandez
Baltimore,MD
Summary
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
4
4
years of professional experience
Work History
Sales Associate
Best Buy
Timmonium MD
11.2024 - Current
- Processed sales transactions accurately using point-of-sale systems while maintaining a clean work environment.
- Stayed updated on current promotions, new arrivals, and brand knowledge to educate customers effectively.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Sales Associate
Foot Locker
White Marsh, MD
06.2022 - 10.2024
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to achieve sales targets and improve store performance metrics.
- Maintained inventory levels through regular stock checks and effective product merchandising techniques.
- Resolved customer inquiries and complaints promptly to ensure satisfaction and loyalty.
- Trained new associates on store policies, procedures, and best practices for customer engagement.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Perry Hall High School
Perry Hall MdNo Degree - Criminal Justice
The Community College of Baltimore County
Essex, MD05-2029
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Money handling
- Client service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Portuguese
Limited Working
Timeline
Sales Associate
Best Buy
11.2024 - Current
Sales Associate
Foot Locker
06.2022 - 10.2024
High School Diploma -
Perry Hall High School
No Degree - Criminal Justice
The Community College of Baltimore County