Santiago Lossada
Baltimore,MD
Summary
Proactive Server with extensive experience in efficiently managing multiple tables and delivering exceptional customer service. Skilled in food and beverage delivery, guest engagement, and maintaining a clean dining area, with expertise in inventory management and compliance with local alcohol laws. Bringing strong work ethic, effective team collaboration, and dedication to enhancing guest experiences.
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work History
Server
L&M International
01.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Hotel Belvedere
11.2021 - 07.2023
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Contributed to inventory management by monitoring stock levels.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Inspected dishes and utensils for cleanliness.
Education
Towson University
Towson, MD 08.2024 - 05.2028
High School Diploma -
Baltimore City College
3220 The Alameda, Baltimore, MD06.2024
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Safe Food Handling
- Food Running
- Food station setup
- Food Delivery
Languages
English
Full Professional
Spanish
Native or Bilingual
German
Elementary
Timeline
Towson University
08.2024 - 05.2028
Server
L&M International
01.2024 - 08.2024
Server
Hotel Belvedere
11.2021 - 07.2023
High School Diploma -
Baltimore City College