Santiago Rovira
Alexandria,VA
Summary
Efficient Server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.
Overview
4
4
years of professional experience
Work History
Server
Buena Vida
Arlington, Virginia
02.2023 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Stayed informed about daily specials, new menu items, promotions.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Bar Manager
The lot beer garden
Arlington, Virginia
03.2023 - 10.2023
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Conducted weekly team meetings to discuss upcoming events, promotions and menu changes.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, cash handling procedures and payroll processing.
- Trained new employees to perform duties.
- Delegated work to staff, setting priorities and goals.
Sous Chef/Food Server
Ceibo Dc
Washington, District Of Columbia
08.2022 - 02.2023
- Ensured food preparation and presentation met high standards of quality and sanitation.
- Assisted in menu development and recipe testing.
- Coordinated ordering, receiving, storage, and distribution of food items.
- Supervised cooks and other kitchen personnel during meal services.
- Established standard procedures for plating presentations.
- Created a positive work environment by encouraging teamwork among staff members.
- Monitored food products, driving quality, freshness and integrity.
- Took orders from customers accurately and delivered to kitchen staff promptly.
- Provided excellent customer service by anticipating needs, responding promptly to requests, and following up to ensure satisfaction.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Trained new servers, sharing best practices and company standards.
Owner
La vanguardia
Montevideo, Montevideo
06.2020 - 12.2022
Education
Some College (No Degree) - Biological And Physical Sciences
Zorrilla N5
Montevideo, MontevideoSkills
- Beverage Preparation
- Order Management
- Food inspection
- Table Setting
- Guest Engagement
- Effective customer upselling
- Professional Appearance
- Liquor, wine, and food service
- Positive and professional
- Teamwork and Collaboration
- Product Knowledge
- Fluent in English and Spanish
Timeline
Bar Manager
The lot beer garden
03.2023 - 10.2023
Server
Buena Vida
02.2023 - Current
Sous Chef/Food Server
Ceibo Dc
08.2022 - 02.2023
Owner
La vanguardia
06.2020 - 12.2022
Some College (No Degree) - Biological And Physical Sciences
Zorrilla N5