Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Santiago Urquijo

Miami Beach,FL

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

2
2
years of professional experience

Work History

Server Assistant

Aqualina Resort
Miami, FL
11.2023 - Current
  • Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
  • Organized menus, silverware, and condiments at each table prior to seating guests.
  • Checked in with customers throughout their meal to ensure satisfaction.
  • Resolved customer complaints swiftly and professionally when needed.
  • Restocked bar items such as napkins, straws, cups and glassware as necessary.
  • Followed health code standards while handling food and beverage items.

Server

Sushi sake
Miami Beach, FL
03.2023 - Current
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Food Runner

Hotel marseilles
Miami, FL
04.2023 - 10.2023
  • Organized food orders and ensured accuracy of items served to customers.
  • Greeted and welcomed customers as they arrived at the restaurant.
  • Delivered food to guests in a timely manner while following safety protocols.
  • Collaborated with management team on ways to improve service levels within the restaurant

Education

High School Diploma -

American School Way
Colombia
04-2020

Some College (No Degree) - Food Handler

SafeStaff
Miami

Some College (No Degree) - Technologist in Industrial Processes

Universidad Adventista De Las Antillas
Colombia

Skills

  • Customer Service
  • Effective Communication
  • Teamwork
  • Multitasking
  • Menu Knowledge
  • Organizational Skills
  • Cash Handling and Billing
  • Conflict Resolution
  • Flexibility and Adaptability
  • Food Safety Knowledge

Accomplishments

  • I am pleased to inform you that I have been awarded the title of Employee of the Month on two separate occasions. Through my consistent dedication, exemplary work ethic and extraordinary contributions to the team, I have distinguished myself as an outstanding employee. This recognition underscores my excellent performance and commitment to excellence within the organization.

Timeline

Server Assistant

Aqualina Resort
11.2023 - Current

Food Runner

Hotel marseilles
04.2023 - 10.2023

Server

Sushi sake
03.2023 - Current

High School Diploma -

American School Way

Some College (No Degree) - Food Handler

SafeStaff

Some College (No Degree) - Technologist in Industrial Processes

Universidad Adventista De Las Antillas

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Santiago Urquijo