Summary
Overview
Work History
Education
Skills
Timeline
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Santino Marzano

Orlando,FL

Summary

Proven leader in sales and customer service, boosting sales revenue significantly at Tommy Bahama through innovative strategies and team empowerment. Skilled in problem-solving and collaboration, and excelling in creating positive customer experiences and fostering high-performing teams. Approaching focuses on results, leveraging exceptional service and time management to meet ambitious goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Tommy Bahama
08.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise. Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Generating above 600,000 for the company

Sales Team Lead

Abercrombie & Fitch
10.2020 - 08.2021
  • Increased sales revenue by implementing targeted sales strategies and team training sessions.
  • Expanded sales revenues by identifying opportunities and executing customized marketing plans.
  • Facilitated knowledge sharing among team members through regular meetings, fostering a collaborative work environment that encouraged innovative thinking.
  • Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
  • Supervising a staff of 20-25 sales associates

Server

Potions in Motion
01.2017 - 03.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Averaged 100-500 guests per event

Education

Bachelor of Science - Finance

University of Central Florida
Orlando, FL
08.2021 -

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Goal-Oriented
  • Exceptional customer service

Timeline

Sales Associate

Tommy Bahama
08.2021 - Current

Bachelor of Science - Finance

University of Central Florida
08.2021 -

Sales Team Lead

Abercrombie & Fitch
10.2020 - 08.2021

Server

Potions in Motion
01.2017 - 03.2020

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Santino Marzano