Santino Morandi
Southern Glazer’s Wine & Spirits
Dallas,TX
1
Certification
2027
years of professional experience
Inside Sales Consultant managing a $3.5M book of business across 495 accounts in bars, restaurants, retail stores, and other beverage customers across multiple states, completing 250–400 calls and 75–120 conversations per week. Drives account growth through sales analytics, product mix review, and targeted recommendations that support revenue expansion and e-commerce adoption. Delivered 120% of prior-year book performance, 115% of prior-year sales, and Top 10 companywide sales growth and objectives completion.
Work History
Inside Sales Consultant
1 Year 6 Months- Manage a $3.5M book of business across 495 accounts spanning bars, restaurants, retail stores, and other beverage customers across multiple states.
- Grew book-of-business performance to 120% versus the previous year and achieved 115% of prior-year sales, consistently exceeding established sales expectations.
- Ranked among the Top 10 Consultants companywide for sales growth and completion of performance objectives.
- Completed quarterly sales objectives for four consecutive quarters, demonstrating sustained sales performance and revenue growth.
- Analyze account-level sales percentages by product and category to identify high- and low-performing products and develop targeted solutions that improve product mix, sales, and account revenue.
- Use purchasing history, sales trends, product performance, and analytics to develop customized product recommendations and identify new revenue opportunities.
- Maintain 100% contact coverage across 495 assigned accounts while meeting daily activity expectations of 70+ dials, 20+ business conversations, and 10,000+ seconds of phone time.
- Build strategic relationships with account decision-makers while supporting account expansion, e-commerce adoption, cross-marketing, advertising, and ROI-focused sales strategies.
- Maintain knowledge of brands, suppliers, product portfolios, and state-specific liquor laws across multiple markets to provide informed customer support.
- Use Salesforce, SAP, CS360, AS400, Ingenious, Tableau Analytics, Excel, Word, PowerPoint, Outlook, VPN, and call-management software to manage accounts and analyze performance.
Licensed Life & Health Insurance Broker
1 Year 6 Months- Managed communication between corporate advisers, providers, and patients regarding medical service advisory requests while supporting high-volume customer needs.
- Maintained compliance with CMS standards and HIPAA requirements while handling confidential patient and insurance information.
- Determined insurance coverage and payable claim amounts and conducted provider pre-verification for customer insurance coverage.
- Handled inbound and outbound calls and email appeals, resolving member questions and concerns accurately.
- Explained insurance benefits, coverage, policies, doctors, hospitals, and prescription coverage to clients and patients.
- Licensed in 17 states with multiple carrier appointments to help clients identify appropriate coverage based on their needs.
Senior Claims Representative
11 Months- Handled inbound claims calls, analyzed customer claims, prepared claim reports, and documented accurate notes in Zendesk.
- Managed customer information with strict attention to privacy and security requirements in a fast-paced service environment.
- Assigned claims to agents and contacted customers by phone or email to provide accurate claim information and next steps.
- Collaborated with legal and medical professionals to gather necessary information for claim assessments.
- Mentored new hires on company policies and procedures, fostering a productive work environment within the team.
- Developed in-depth understanding of insurance policies and procedures.
Inside Sales Representative
1 Year 2 Months- Sold services to contractors nationwide through outbound prospecting, maintained sales pipelines, and consistently worked toward weekly and monthly quotas.
- Built rapport with prospective clients, tailored sales approaches to customer needs, created service packages, and maintained account ownership through follow-up.
- Used CRM and Microsoft Office tools to manage accounts, appointments, follow-ups, payments, and sales activity.
Manager
Server/Bartender/Trainer
Event Manager
Education
High School Diploma
- Business and Marketing
Skills
Account management
Business development
Consultative selling
Strategic account planning
Cross-selling & upselling
Sales analytics
CRM
ROI analysis
Negotiation
Conflict resolution
Microsoft Excel
Presentation skills
Certification
- Life & Health Insurance License
- Insurance Producer License
- TABC Certification
Timeline
Inside Sales Consultant
Southern Glazer’s Wine & Spirits
02.2025 - CurrentRead More
Licensed Life & Health Insurance Broker
QuoteManage LLC
06.2023 - 12.2024Read More
Senior Claims Representative
USAA / Sitel
03.2022 - 02.2023Read More
Inside Sales Representative
Angi’s List
01.2021 - 03.2022Read More
University of North Texas
from Business and Marketing
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Manager
Olivella’s
2019 - 2020Read More
Server/Bartender/Trainer
Zio Cecio
2017 - 2019Read More
Event Manager
Pappadeaux Seafood Kitchen
2014 - 2017Read More
Holy Savior Menard High School
High School Diploma
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