SANTRICE FRANCIS
Houston,USA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Office Manager
Dr. Alvin J. Smith Jr
New Orleans, LA
03.2018 - 07.2025
- Greet and assist patients with a warm and professional demeanor. Address patient inquiries and provide information about treatment plans, procedures, and financial options. Coordinate scheduling for hygiene appointments.
- Collaborate with dentists to develop and explain comprehensive treatment plans. Ensure patients understand the benefits, risks, and costs associated with their recommended treatment.
- Verify insurance coverage, obtain pre-authorizations, and explain insurance benefits to patients. Assist with financial arrangements and payment plans, and handle over the counter collections as needed.
- Schedule and confirm patient appointments, including follow-ups and consultations. Coordinate with the clinical team to ensure smooth workflow and timely patient care.
- Maintain accurate and up-to-date patient records, including treatment plans, financial arrangements, and insurance information. Ensure compliance with all privacy and confidentiality regulations.
- Act as a liaison between patients and the dental team, ensuring that patients’ concerns and needs are addressed promptly. Foster a positive and supportive environment to enhance patient satisfaction.
Education
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Louisiana State University
Baton Rouge, LASkills
- Microsoft Office
- Accounts Receivable
- Time Management
- Claims Processing
- Office Organization
- Invoicing and Billing
Timeline
Office Manager
Dr. Alvin J. Smith Jr
03.2018 - 07.2025
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Louisiana State University