SaNyaa Lovett-West
Baltimore ,MD
Summary
Dynamic server trainer with a proven track record at Cheesecake Factory Inc, excelling in team member training and guest relations management. Recognized for enhancing service efficiency and fostering strong relationships, I leverage exceptional communication and critical thinking skills to drive continuous improvement and elevate the dining experience.
Hospitality professional with deep understanding of training methodologies and team development. Proven ability to elevate service standards and enhance customer satisfaction through effective training programs. Known for fostering collaboration and consistently achieving results, adaptable to evolving needs, and skilled in communication and leadership.
Overview
7
7
years of professional experience
Work History
Server Trainer
Cheesecake Factory Inc
04.2023 - Current
- Trained new servers on menu knowledge and service standards to enhance guest experience.
- Mentored staff in effective communication techniques to foster teamwork and improve service efficiency.
- Collaborated with management to identify training needs and implement strategies for continuous improvement.
- Conducted performance evaluations for trainees, providing constructive feedback and support for growth.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
Additional Adult Assistant
Baltimore County Public School System
08.2023 - 06.2024
- Supported classroom activities by preparing materials and organizing resources for instructional use.
- Collaborated with teachers to implement individualized education plans for diverse student needs.
- Assisted in monitoring student progress, providing feedback, and ensuring a positive learning environment.
- Developed engaging learning activities that enhanced student participation and understanding of key concepts.
- Supported student learning through small group instruction, reinforcing key concepts taught during whole-class lessons.
- Improved student engagement by implementing interactive activities and hands-on learning experiences.
- Participated in professional development opportunities to stay current on best practices in education and improve instructional methods.
- Provided ongoing support for students by offering additional resources or explanations when needed, helping them achieve academic success.
- Assisted the teacher in reinforcing classroom rules and expectations, promoting a positive learning environment.
- Provided one-on-one support for students with special needs, ensuring their academic success and social integration.
Server
Fridays Bar And Grill
08.2022 - 03.2023
- Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
- Managed order accuracy and timely delivery, enhancing dining experience.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new servers on menu offerings and service protocols, improving team efficiency.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Handled cash transactions efficiently, ensuring accurate financial reporting at end of shifts.
- Resolved guest complaints promptly, fostering positive relationships and loyalty within clientele.
- Served food and beverages promptly with focused attention to customer needs.
Team Member
Walmart
11.2021 - 06.2022
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted with inventory counts and stocking of merchandise.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Team Member
McDonald's
09.2018 - 06.2020
- Assisted team in daily operations by following established safety protocols and procedures.
- Collaborated with colleagues to maintain cleanliness and organization in work area.
- Learned and operated various tools and equipment under supervision to support team objectives.
- Adapted quickly to changing tasks and responsibilities while maintaining high standards of performance.
- Supported inventory management by tracking supplies and reporting shortages to supervisors.
Education
Pharmacy Technician Certificate - Pharmacy
Fortis College
Baltimore, MD09-2025
Skills
- Effective time management
- Team member training
- Safe handling procedures
- Food safety compliance
- Policy enforcement
- Exceptional communication
- Quality control
- Employee mentoring
- Staff monitoring
- Company policies
- Order management
- Training expertise
- Guest relations management
- Service prioritization
- Strong leadership
- Relationship building
- Attention to detail
- Critical thinking
- Leadership development
- Clear communication
- Coaching and development
- Documentation and recordkeeping
- Strategic planning
- Job skill building
- Decision-making
- Special needs clientele
- Virtual learning management
Timeline
Additional Adult Assistant
Baltimore County Public School System
08.2023 - 06.2024
Server Trainer
Cheesecake Factory Inc
04.2023 - Current
Server
Fridays Bar And Grill
08.2022 - 03.2023
Team Member
Walmart
11.2021 - 06.2022
Team Member
McDonald's
09.2018 - 06.2020
Pharmacy Technician Certificate - Pharmacy
Fortis College
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