Summary
Overview
Work History
Education
Timeline
Generic

SAPHIRE JOHNSON

Washington,DC

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

3
3
years of professional experience

Work History

Patient Account Representative

Conduent
Arlington, VA
11.2021 - 07.2023
  • Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
  • Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
  • Collaborated with the medical staff to ensure proper documentation and coding for accurate billing.
  • Responded to patient, family and external payer inquiries.

Interventionist Assistant

Center City Public Charter School
Washington, DC
05.2021 - 05.2023
  • Developed strong relationships with students, fostering trust and promoting a positive learning environment.
  • Collaborated with teachers to assess needs, set objectives, and discuss strategies.
  • Monitored student progress through ongoing assessments, adjusting interventions as needed to maximize success.
  • Developed interventions for students currently struggling or at risk of falling behind.

Patient Service Representative

Savista
Washington, DC
12.2020 - 08.2022
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Assisted patients in filling out check-in and payment paperwork.
  • Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.

Education

Bachelor's Degree - Psychology

Old Dominion University
Norfolk, VA

High School Diploma -

Washington Latin Public Charter School
Washington, DC

Timeline

Patient Account Representative

Conduent
11.2021 - 07.2023

Interventionist Assistant

Center City Public Charter School
05.2021 - 05.2023

Patient Service Representative

Savista
12.2020 - 08.2022

Bachelor's Degree - Psychology

Old Dominion University

High School Diploma -

Washington Latin Public Charter School

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SAPHIRE JOHNSON