Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sapphira Hunt

Winter Garden,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Recruiter

Freedom Forever Solar
06.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
  • Advertised job opportunities on social media platforms and job boards.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Collaborated with hiring managers to understand job requirements and expectations.

Call Center Manager

Solar Energy Consultants Of Central Florida
08.2020 - 11.2022
  • Collected and analyzed call center statistics, sales rates, costs, and customer service metrics.
  • Led daily team meetings to review performance, set targets and motivate staff.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Recruited, trained and onboarded new agents, maintaining exceptional service standards.
  • Acted as first point of contact and set appointments for prospective clients.
  • Built and maintained a pipeline that supported goals of 80% monthly, 60% quarterly, and 40% annually.

Appointment Setter

Efficient Home Services Of Florida
09.2019 - 07.2020
  • Acted as first point of contact and set appointments for prospective clients.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
  • Utilized CRM system to track and manage leads, keeping appointments organized.
  • Screened potential customers to determine interest and requirements for products and services of company.
  • Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
  • Maintain conversion quota of 10 appointments set per week with a run rate of over 30%

Education

No Degree - Liberal Studies

Point Park University
Pittsburgh, PA
08.2024

Skills

  • Calendar Management
  • Warm and Cold Call Expertise
  • Marketing Expertise
  • Troubleshooting Network Issues
  • Resolve Technical Problems
  • Professional Relationships
  • Key Performance Indicators (KPIs)

Certification

  • A+ Certification, CompTIA - August 2023
  • CNP - Certified Notary Public

Timeline

Recruiter

Freedom Forever Solar
06.2023 - Current

Call Center Manager

Solar Energy Consultants Of Central Florida
08.2020 - 11.2022

Appointment Setter

Efficient Home Services Of Florida
09.2019 - 07.2020

No Degree - Liberal Studies

Point Park University

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Sapphira Hunt