Sapphira Maldonado
Issaquah,WA
Summary
Dynamic customer service professional with experience at Applebee's Grill + Bar, excelling in effective communication and conflict resolution. Proven ability to enhance guest satisfaction through proactive problem-solving and organizational skills, ensuring smooth operations and a welcoming atmosphere. Recognized for managing reservations and optimizing seating arrangements to improve guest flow.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Applebee's Grill + Bar
Bellevue, Washington
05.2025 - Current
- Greeted guests warmly and ensured a positive first impression.
- Managed seating arrangements to optimize flow and guest comfort.
- Assisted servers by coordinating guest needs and special requests.
- Maintained cleanliness and organization of the host stand area.
- Monitored wait times and communicated updates to guests effectively.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Managed reservations, waitlists, and special requests for large parties.
Retail Sales Associate
Snapdoodle Toys & Games
Issaquah, Washington
09.2024 - 05.2025
- Assisted customers with product selection and inquiries.
- Organized merchandise displays to enhance store appearance.
- Processed transactions using point-of-sale system efficiently.
- Maintained inventory levels through regular stock checks.
- Collaborated with team members to ensure smooth operations.
- Handled customer complaints with professionalism and empathy.
- Participated in training sessions to improve product knowledge.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Summer Camp Counselor
Arena Sports
Issaquah, Washington
06.2022 - 09.2022
- Supervised daily activities for children in a safe and engaging environment.
- Led group games and sports to promote teamwork and physical fitness.
- Communicated effectively with parents regarding camper needs and updates.
- Monitored camper behavior, ensuring adherence to safety rules and guidelines.
- Facilitated arts and crafts sessions, encouraging creativity among campers.
- Collaborated with staff to create a positive camp atmosphere for all participants.
Education
High School Diploma -
Issaquah Highschool
Issaquah06-2026
High School Diploma -
Bellevue College
Bellevue, WA06-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Conflict resolution
- Time management
- Organizational skills
Affiliations
- Athletic (Issaquah Girls Wrestling, Track & Field, Cross country, boxing, and gymnastics)
- Singer (3 released songs on Spotifiy, Apply Music, and Soundcloud and I have performed on stage before)
- Producer (I make my own beats and play the electric guitar, acoustic guitar, piano, songwriter, violinist, Trombonist)
- Editor I like to edit videos on Adobe Premiere Pro
Accomplishments
Issaquah High School Girls Wrestling Most Dedicated Award
Certification
- Certificate of Completion MOPOP Youth Volunteer Program
- Issaquah Girls Wrestling Letterman Jacket Certificate
Languages
Spanish
Limited
A little bit more about Sapphira
My goal is to major in business entrepreneurship. For as long as I can remember, I’ve wanted to become an entrepreneur and run my own Caribbean restaurant. I don’t just want it to be a place to eat, I want it to be a memorable experience, with local singers performing and an atmosphere that celebrates culture and community.
The past few years in high school have been challenging, but they have also shaped me. Over time, I’ve discovered that my independence and motivation are my greatest strengths. I am determined to push myself to my limits and fight for what I want.
At my core, I am a creator. When I have a vision in my head, it doesn’t leave until I bring it to life. That drive pushes me to learn, to improve, and to grow every single day.
References
References available upon request.
Timeline
Restaurant Hostess
Applebee's Grill + Bar
05.2025 - Current
Retail Sales Associate
Snapdoodle Toys & Games
09.2024 - 05.2025
Summer Camp Counselor
Arena Sports
06.2022 - 09.2022
High School Diploma -
Issaquah Highschool
High School Diploma -
Bellevue College