Sa'Qora Austin
Orange Park,FL
Summary
Dynamic customer service professional with a strong work ethic and integrity, honed at Lowe's. Proven ability to resolve conflicts with empathy and maintain high accuracy in transactions. Recognized for empowering team members and fostering a collaborative environment, ensuring customer satisfaction and loyalty. Skilled in both cash handling and effective communication.
Overview
3
3
years of professional experience
Work History
Cashier
Lowe's
03.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Customer Service Representative
Wawa
09.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Team Leader
Jersey Mike's Subs
04.2022 - 10.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
R. C. Bannerman Learning Center
05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Lowe's
03.2024 - Current
Customer Service Representative
Wawa
09.2022 - 11.2023
Team Leader
Jersey Mike's Subs
04.2022 - 10.2023
High School Diploma -
R. C. Bannerman Learning Center
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