Sara L. Burton
Hopewell
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Bus Service Inc
07.2025 - Current
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Sought ways to improve processes and services provided.
- Promptly responded to inquiries and requests from prospective customers.
Kitchen Staff Member
Pizza Cottage
06.2025 - 07.2025
- Learned other teammates' work tasks to train as backup.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Sales Associate
CosmoProf Beauty Supply
08.2024 - 06.2025
- Assisted customers with products and sales
- Opening and closing duties
- Stock
Sales Associate
Shoe Sensation
06.2024 - 07.2024
- Helped customers with purchases
- Did opening and closing duties
ManCan
04.2024 - 04.2024
- Temporary Worker placed in B-Wear as patch sewer
Customer Service Representative II
Medical Benefits Administrators (MedBen)
08.2015 - 01.2024
- Answered incoming phone calls and incoming emails for plan information
- Answered calls and emails for claim status and benefits
- Assisted members with filing appeals if necessary
Resource Counselor
Genesis Healthcare Systems
11.2013 - 07.2015
- Assisted patients with financial assistance applications/approvals
- Answered questions about billing and taking payments for said bills
- Registered patients for services in the Emergency Room
Education
Bachelors of Science - Healthcare Administration
Ohio University
Zanesville, Ohio12.2012
Advanced Manicurist - undefined
Ohio State School of Cosmetology
Heath, Ohio09.2024
Skills
- Healthcare insurance
- Flexible Spending Accounts
- Healthcare Savings Accounts
- Patient financial counseling
- Bill pay set up
- Customer service
- Task prioritization
- Organization and time management
- Multitasking
- Attention to detail
- Good Telephone Etiquette
Timeline
Customer Service Representative
Bus Service Inc
07.2025 - Current
Kitchen Staff Member
Pizza Cottage
06.2025 - 07.2025
Sales Associate
CosmoProf Beauty Supply
08.2024 - 06.2025
Sales Associate
Shoe Sensation
06.2024 - 07.2024
ManCan
04.2024 - 04.2024
Customer Service Representative II
Medical Benefits Administrators (MedBen)
08.2015 - 01.2024
Resource Counselor
Genesis Healthcare Systems
11.2013 - 07.2015
Advanced Manicurist - undefined
Ohio State School of Cosmetology
Bachelors of Science - Healthcare Administration
Ohio University
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