Sara Cain
Sumner
Summary
Dynamic and results-driven professional with extensive experience at Bahama Breeze, excelling in customer service and upselling techniques. Known for meticulous attention to detail and effective communication, consistently exceeding guest expectations and enhancing team performance. Proficient in POS systems, I thrive in fast-paced environments while maintaining professionalism and a positive atmosphere.
Overview
11
11
years of professional experience
Work History
Restaurant Server/Bartender
Bahama Breeze
08.2016 - Current
- Maintained high standards of customer service during high-volume, fast-paced operations
- Provide information to help food and beverage selections
- Continually provide service that exceeded guest expectations to receive positive reviews
- Communicated clearly and positively with coworkers and management
- Trained new employees on customer service, POS systems and menu knowledge
- Contributed to the team effort by completing side work and other tasks as needed
Casino Cocktails/Bartender
Lucky Eagle Casino
06.2014 - 08.2016
- Present order choices in a prompt and efficient manner
- Maintain lounging ambience with an enthusiastic attitude
- Maximizing every sales opportunity by upselling products
Education
COLLEGE -
WESTERN WASHINGTON UNIVERSITY
Bellingham, WA01.2012
HIGH SCHOOL -
NORTH THURSTON HIGH SCHOOL
Lacey, WA01.2010
Skills
- Proficient with POS systems
- Effective communication
- Organizational skills
- Physical stamina
- Punctuality
- Meticulous attention to detail
- Customer service expertise
- Content creation
- Professionalism and work ethic
- Timely problem solving
Hobbies and Interests
- Social media content
- Travel
- Hiking
- Fitness
Accomplishments
- Won Employee of the month
References
References available upon request.
Timeline
Restaurant Server/Bartender
Bahama Breeze
08.2016 - Current
Casino Cocktails/Bartender
Lucky Eagle Casino
06.2014 - 08.2016
COLLEGE -
WESTERN WASHINGTON UNIVERSITY
HIGH SCHOOL -
NORTH THURSTON HIGH SCHOOL
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