Savannah Lunsford
Long Beach,CA
Summary
Dependable and experienced server of 4+ years and bartender of 2+ years. Committed to creating exceptional customer service experience by utilizing interpersonal relationship skills, excellent time management, and organization skills. Also excels in multitasking, staff training, upselling, and inventory of bar and front of house needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server and Bartender
Plunge
2023.04 - 2023.11
- Prompt and excellent service, while assisting fellow staff with food expediting, packaging take-out orders, pre-bussing, and guest satisfaction
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Knowledge of POS, opening and closing procedures and reports, and keeping open communication with manager to alert of any issues or items requiring immediate attention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server and Bartender
Playa Amor
2021.06 - 2023.04
- Established menu knowledge of 40+ food and beverage items, and consistently lead in upsell of weekly food and drink specials
- Managed multiple parties of 20+ guests while working with kitchen staff to ensure timely delivery of orders resulting in customer satisfaction
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
Hostess
The Corner
2020.01 - 2021.06
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
Valet Cashier
Renaissance Hotel
2019.08 - 2020.01
- Enhanced customer satisfaction by efficiently processing cash transactions and maintaining accurate financial records.
- Efficiently checked in and checked out keys of guest while properly filing them within the computer system
- Provided excellent communication with valet staff to ensure timely retrieval of vehicles
- Handled guest complaints professionally, ensuring resolution through prompt action resulting in customer satisfaction
- tended to over 200+ clients a day spanning from many different personality types and backgrounds
Education
Associate of Science - Nutrition And Dietetics
Long Beach City College
Long Beach, CA06.2023
Associate of Arts - Psychology
Long Beach City College
Long Beach, CA06.2021
High School Diploma -
Woodrow Wilson High School
Long Beach, CA06.2019
Skills
- Food and beverage safety
- Multitasking
- Proficient with POS systems
- Time management
- Cash handling
- Team Player
Certification
- Food Handler Certification
- Alcohol Server Certification
Timeline
Server and Bartender
Plunge
2023.04 - 2023.11
Server and Bartender
Playa Amor
2021.06 - 2023.04
Hostess
The Corner
2020.01 - 2021.06
Valet Cashier
Renaissance Hotel
2019.08 - 2020.01
Associate of Science - Nutrition And Dietetics
Long Beach City College
Associate of Arts - Psychology
Long Beach City College
High School Diploma -
Woodrow Wilson High School
- Food Handler Certification
- Alcohol Server Certification
Similar Profiles
Michael ClarkMichael Clark
NE Regional Field Service Technician at PlungeNE Regional Field Service Technician at Plunge
Narendra Prasad KalakhetiNarendra Prasad Kalakheti
Head Chef at Plunge+co CafeHead Chef at Plunge+co Cafe
MUHAMMAD SOHAIBMUHAMMAD SOHAIB
Chef Assistant at plunge+CoChef Assistant at plunge+Co