Sara Cali
Washington,MO
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills. Proven ability to enhance guest engagement and satisfaction while effectively managing team operations. Adept in cash handling and problem-solving, consistently delivering high-quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Server
Bob Evans Restaurant
Washington, MO
11.2022 - Current
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved guest complaints professionally, contributing to enhanced customer loyalty and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Front Desk
Super 8 Motel
Washington, MO
01.2020 - 01.2021
- Provided exceptional customer service by promptly addressing guest inquiries and needs.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Assisted in training new servers on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area for optimal guest experience.
- Resolved guest complaints professionally, contributing to enhanced customer loyalty and retention.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Shift Leader
Dairy Queen Grill & Chill
Washington, MO
01.2021 - 11.2022
- Supervised team members to ensure efficient operations and high-quality service.
- Trained new staff in customer service protocols and food safety standards.
- Managed inventory levels, reducing waste through effective stock rotation.
- Implemented daily cash handling procedures, ensuring accuracy and accountability.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
Education
High School Diploma -
Liberty Christian School
O'Fallon, MO05-2015
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Task prioritization
Team member support
Reliable and responsible
Problem-solving
Excellent communication
Timeline
Server
Bob Evans Restaurant
11.2022 - Current
Shift Leader
Dairy Queen Grill & Chill
01.2021 - 11.2022
Front Desk
Super 8 Motel
01.2020 - 01.2021
High School Diploma -
Liberty Christian School