Summary
Overview
Work History
Education
Skills
Timeline
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Sara Cardany

Scotia

Summary

Dynamic Wax Specialist with a proven track record as a self-employed business owner, excelling in customer service and equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

9
9
years of professional experience

Work History

Wax Specialist

Waxed by Sara
11.2022 - Current
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Maintained clean and sanitary workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
  • Consistently met appointment scheduling requirements, ensuring timely services for all clients.
  • Answered multi-line phone system and emails to schedule clients and consultations.

Wax Specialist

European Wax Ceneter
10.2019 - 11.2022
  • Increased revenue through effective customer service and inventory management.
  • Maintained regular client list and successfully handled walk-in customers.
  • Developed loyal following of clients by providing high-quality services.
  • Handled minor issues or complaints from clients in a professional manner, swiftly resolving concerns to maintain satisfaction levels.
  • Actively participated in team meetings, contributing valuable input towards improving the salon''s overall performance and client satisfaction.


Team Leader

Dunkin' Donuts
09.2016 - 10.2019
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.

Education

Aesthetic

Aesthetic Science Institution
Latham, NY
10-2019

Skills

  • Strong customer service
  • Professionalism and ethics
  • Adaptable to client needs
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking Abilities
  • Team collaboration

Timeline

Wax Specialist

Waxed by Sara
11.2022 - Current

Wax Specialist

European Wax Ceneter
10.2019 - 11.2022

Team Leader

Dunkin' Donuts
09.2016 - 10.2019

Aesthetic

Aesthetic Science Institution

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Sara Cardany