Sara Closson
Dayton,OH
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
1
1
year of professional experience
Work History
Leasing Consultant
Plk Communities
Beavercreek, OH
10.2023 - Current
- Promoted high levels of customer service to prospective renters and residents, responded to concerns, entered work orders, showed units, and quickly resolved issues.
- Professionally handled high levels of inbound and outbound calls.
- Prepared legally binding documents with accuracy.
- Conducted daily data entry and managed computer programs containing confidential information.
- Coordinated activities between management, maintenance, and vendors.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
Retail Sales Associate
TJ Maxx, TJX Companies
Kettering, Ohio
05.2023 - Current
- Performed cashier duties, such as ringing up sales, processing payments, and issuing receipts.
- Demonstrated knowledge of store products and services.
- Offered suggestions for additional items that may be of interest to customers.
- Tracked inventory levels throughout the day and restocked items.
- Maintained a clean work environment by sweeping, dusting, vacuuming, and mopping floors.
Education
Associate of Applied Science - Criminal Justice Corrections
Clark State Community College
Springfield, OH08-2018
High School Diploma -
Springfield High School
Springfield, OH05-2016
Skills
- Relationship Building
- Customer Service
- Community Engagement
- File Management
- CRM Software
- Phone and Email Etiquette
- Property Marketing
- Stocking and Organization
Timeline
Leasing Consultant
Plk Communities
10.2023 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
05.2023 - Current
Associate of Applied Science - Criminal Justice Corrections
Clark State Community College
High School Diploma -
Springfield High School
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