Sara Duncan
Ilion,NY
Summary
Dependable lead sales associate with several years of hands-on experience. Focused on boosting customer satisfaction and revenue. Seasoned in handling customer relations issues, providing feedback, monitoring and enforcing cash handling policies to employees.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure while multi-tasking and adapting to new situations and challenges to best enhance the company.
Overview
3
3
years of professional experience
Work History
Lead Sales Associate
Dollar General
Oneida, NY
07.2021 - 06.2024
- Greeted customers and provided product information.
- Assisted with the training of new sales associates and keyholders.
- Provided customer service to ensure satisfaction.
- Made a friendly environment for all customers and employees.
- Assisted customers with online ordering inquiries or problems.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Processed payments and returned receipts, cash, coin and cards to customers.
- Greeted patrons warmly at store entrance and offered assistance with finding needed items.
- Cross-trained on different positions to best support team during peak periods.
- Managed cash register operations using POS system and processed sales and returns.
- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.
- Listened to customer needs to identify and recommend best products and services.
- Operated register, handled cash and processed credit card transactions.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Replenished and arranged items to maintain appearance.
- Reset store displays for special events and seasonal merchandise changes.
- Recognized security risks to properly handle situations.
- Reduced process lags by training employees on best practices and protocols.
- Developed and implemented comprehensive task management system to ensure timely completion of projects.
- Ensured that all safety protocols were followed during each shift.
- Cleaned spills immediately using appropriate materials.
- Responded promptly to emergency situations requiring immediate attention.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Emptied wastebaskets and replaced liners.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Performed other duties as assigned by management.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Cato Meridian High School
Cato, NY06-2019
Skills
- Relationship Building
- POS System Operation
- Customer Service
- Cash Flow Management
- Pricing and Labeling
- Mentoring and training
- Positive Customer Experience
- Cash Handling Accuracy
- Meeting and exceeding sales goals
- Product Recommendations
- Cash Handling
- Teamwork and Collaboration
- Inventory and Stocking
- Flexible Schedule
- Customer care
Timeline
Lead Sales Associate
Dollar General
07.2021 - 06.2024
High School Diploma -
Cato Meridian High School