Sara Evans
Chillicothe,OH
Summary
Detail-oriented Dispatcher with strong communication skills. Proven ability to optimize routes, resolve driver issues, and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Dispatcher
J&L Transportation
Kingston , OH
05.2026 - Current
- - Communicated updates and support to drivers, ensuring timely information flow.
- Tracked vehicle locations using GPS technology, delivering real-time status updates to optimize routing.
- - Tracked vehicle locations using GPS systems.
- - Resolved driver issues through effective communication, enhancing driver satisfaction.
- - Processed incoming transportation orders accurately.
DoorDash Driver
DoorDash
Chillicothe, Ohio
10.2025 - Current
- Delivered food orders promptly and accurately to customers.
- Ensured on-time deliveries and addressed customer concerns to promote positive service experience.
- Communicated effectively with customers regarding delivery status.
- Resolved customer inquiries and issues to enhance satisfaction.
- Navigated routes efficiently using GPS technology.
- Followed safety protocols while driving and delivering orders.
- Displayed positive attitude and diplomacy in interactions with customers and team members.
- Maintained cleanliness and organization of delivery equipment.
In-Home Nanny
Friend
Urbana, Ohio
01.2022 - 11.2025
- Supervised daily activities and playtime for children in a home setting.
- Prepared nutritious meals and snacks to meet children's dietary needs, promoting healthy eating habits.
- Ensured a safe and clean environment for children during care hours.
- Implemented respectful discipline techniques aligned with parental guidelines to support children's behavioral development.
- Built strong relationships with children through consistent engagement and support. with children to create a nurturing and secure environment.
- Assisted with homework and educational projects to support learning.
- Read books aloud to promote language development skills and imagination growth.
- Transported children to school, appointments, extracurricular activities, and outings.
Call Center Representative
BHR
Nashua, New Hampshire
02.2017 - 11.2019
- Answered incoming calls, assisting customers with product inquiries, billing questions, and addressing various service-related issues.
- Answered incoming calls and delivered professional and knowledgeable service to enhance customer experience.
- Handled customer inquiries via phone and email with professionalism and clarity.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained up-to-date knowledge of products and services to assist customers.
- Executed follow-up calls to assess and enhance customer satisfaction after service interactions.
- Answered, screened and processed a high volume of calls daily with a call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Associate in Medical Billing And Coding - Medical Billing And Coding
Virginia Online College
Birmingham, IA01-2014
High School Diploma -
Unioto
Chillicothe, OH06-1997
Skills
- Route optimization
- Driver support
- Data entry
- Customer service
- Client relationship management
- Attention to detail
- Time management
- Communication skills
Timeline
Dispatcher
J&L Transportation
05.2026 - Current
DoorDash Driver
DoorDash
10.2025 - Current
In-Home Nanny
Friend
01.2022 - 11.2025
Call Center Representative
BHR
02.2017 - 11.2019
Associate in Medical Billing And Coding - Medical Billing And Coding
Virginia Online College
High School Diploma -
Unioto