Sara Francisco
Cedar Rapids
Summary
Finance professional fluent in Portuguese, Spanish, and French, with experience in banking, insurance, and customer service. Licensed in Life, Health, Property & Casualty Insurance. Skilled in resolving account issues, managing high-volume communications, and supporting financial operations. Currently pursuing AA in General Business and BS in Financial Management at Upper Iowa University.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bank Teller
Community 1st Credit Union
12.2024 - Current
- Processed 50+ daily transactions with 100% accuracy
- Promoted financial products and resolved account inquiries
- Maintained compliance with cash handling protocols
Interpreter
Cedar Rapids Schools & HandsUp Communication
03.2023 - Current
- Facilitated 50+ critical interactions across healthcare, education, and business
- Enabled accurate, culturally sensitive communication
Bilingual Customer Service Representative
Maivoice
03.2024 - 11.2024
- Resolved 95% of member issues on first contact
- Managed inbound/outbound calls for insurance clients
- Delivered service in Portuguese, Spanish, and English
Education
AA - General Business
Upper Iowa University
Diploma - undefined
Washington High School
Skills
- Collections & Delinquency Resolution
- Multilingual Client Communication
- Banking Operations & Compliance
- Insurance Policy Support
- High-Volume Call Management
- Customer Dispute Resolution
- Cross-Functional Collaboration
- Negotiation & Problem Solving
Certification
- Life & Health Insurance
- Property & Casualty Insurance
Timeline
Bank Teller
Community 1st Credit Union
12.2024 - Current
Bilingual Customer Service Representative
Maivoice
03.2024 - 11.2024
Interpreter
Cedar Rapids Schools & HandsUp Communication
03.2023 - Current
Diploma - undefined
Washington High School
AA - General Business
Upper Iowa University
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