Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Cake Decorator
Personal Business
03.2020 - Current
Designed specialty cakes for weddings, birthdays, and graduations.
Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
Verified accuracy of orders while meeting strict deadlines on producing completed products.
Registered Behavior Technician
Affinity Autism Services
04.2014 - 05.2015
Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
Intervened with clients' challenging behaviors by reinforcing therapeutic alternatives and coping mechanisms.
Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Assisted Board Certified Behavior Analysts in designing personalized treatment plans tailored to each client''s needs and goals.
Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
Education
Bachelor of Science - Human Development And Family Studies
Brigham Young University
Provo, UT
04.2014
Skills
Strong Communication Skills
Data Collection
Documentation skills
Client Relationship Development
Precise Hand-Eye Coordination
Case Management
Self-Management Strategies
Appointment Setting
Active Listening
Decision-Making
Rapport Building
Certification
CPR certified, 2014-current
Food Safety Training - 2020-current
Eyelash Extension Training, Beauty Raena - 2024
Barbicide Certification - 2024
Timeline
Cake Decorator
Personal Business
03.2020 - Current
Registered Behavior Technician
Affinity Autism Services
04.2014 - 05.2015
Bachelor of Science - Human Development And Family Studies