SARA HARVEY
Freddy’s Frozen Custard & Steakburgers
Albuquerque,New Mexico
1
Certification
9
years of professional experience
Passionately dedicated to leading & mentoring in the foodservice and hospitality industry, with over 5+ years of experience in food safety, customer service, cash management, and business relations. Knowledgeable (and certified) in safe food handling practices and trained to responsibly manage alcohol service in terms of consumption, age restrictions, and other guidelines and procedures. Skilled in team building, communication, proficiency, and accuracy to ensure successful restaurant development and exceptional guest experience.
Work History
I. Supervisor
5 Years 2 Months- Managed operations for Front of House and Back of House during evening shifts. Assisted team members during peak times while maintaining a 1:1 customer service connection. Oversaw business aspects including sales, drawer counts and deposits, labor and productivity, and inventory management of food and dry goods.
- Learned daily supervision tasks, scheduling basics, and team communication standards.
- Monitored work areas to support safety, organization, and consistent task completion.
- Assisted with assigning routine duties and tracking progress against priorities.
III. Server
5 Months- Catered and served larger parties, greeted guests, took drink and food orders, upsold items, made recommendations, and finalized payment transactions to enhance guest experience. Created fun and memorable moments for guests through attentive service and personalized interactions.
- Greeted guests promptly and presented menus with clear descriptions of specials and daily offerings.
- Took accurate food and beverage orders using point-of-sale system and verified modifications with kitchen staff.
- Delivered meals and drinks efficiently while maintaining proper table pacing and guest satisfaction.
II. Team Lead
9 Months- Assisted in opening the store and managed inventory and food preparation for the shift. Took customer orders, prepared pizza with guests, and cashed out patrons. Ran Expo, cooked pizzas, and ensured timely order delivery while maintaining lobby cleanliness and checking in with guests.
- Learned team workflows and supported daily task completion.
- Coordinated assigned work to maintain smooth shift operations.
- Followed quality standards and safety procedures during routine duties.
IV. Hostess, To-Go, Server
9 Months- Delivered exceptional customer service by engaging with guests and addressing their needs promptly. across all positions, as customer engagement is needed for each job. Providing proficiency and accuracy with guests’ orders. Strong communication with all members of the restaurant to ensure minimal errors. Taking and finalizing payments.
Education
High School Diploma
Skills
Sales & Cash Management
Customer service
Leadership & team building
Communication
POS trained
Cooking & pre-cook preparation
Inventory & Stock
ServSafe Certified Food Protection Manager
#2884191 valid thru: 3/27/2031
Alcoholic Beverage Control Server Certification
#S162086 valid thru: 07/03/2028
BLS Certificate
valid thru: 09/2026
Certification
- ServSafe Certified Food Protection Manager, #2884191 valid thru: 3/27/2031
- Alcoholic Beverage Control Server Certification, #S162086 valid thru: 07/03/2028
- BLS Certificate, valid thru: 09/2026
Personal Information
Title: FOOD SERVICE & HOSPITALITY SUPERVISOR
Timeline
III. Server
Main Event
02.2025 - 07.2025Read More
II. Team Lead
Blaze Pizza
03.2024 - 12.2024Read More
I. Supervisor
Freddy’s Frozen Custard & Steakburgers
05.2021 - 07.2026Read More
IV. Hostess, To-Go, Server
Applebee’s
01.2018 - 10.2018Read More
The Great Academy
High School Diploma
Read More