Sara Hotz
Council Bluffs
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Clerk Typist II
City Of Omaha
08.2025 - Current
- Answers the telephone and receives visitors; records detailed information; explains assessments, permits, licenses, violations, etc.; makes computations; completes forms; receives applications and collects fees; issues routine permits; provides information requiring knowledge of departmental rules, regulations, and procedures; answers two-way radio and dispatches crews and equipment.
- Maintains regular job attendance in accordance with a schedule established for the position by the supervisor.
- Performs other related duties as assigned or as the situation dictates within the scope of this classification.
Trucking Dispatcher
Olympia Transportation
04.2025 - 06.2025
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Created delivery routes and optimized plans for traffic, road conditions, and other factors.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Monitored and tracked status of shipments in transit to confirm on-time delivery.
- Received new orders, prepared documentation, and assigned personnel.
Recruitment Coordinator
HomeCare Advocacy Network
11.2024 - 03.2025
- Confirmed appointments and interviews with job candidates.
- Devised recruiting strategies and implemented through marketing campaigns, grassroots advertising initiatives, and innovative presentations.
- Controlled recruitment program by creating marketing materials, deploying recruitment tactics, and building external relationships.
- Reached out to qualified referral candidates to obtain applications.
- Operated and maintained applicant tracking and candidate management systems.
Secretary
Methodist Jennie Edmundson Hospital
03.2024 - 11.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled appointments and conducted follow-up calls to clients.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Volunteered to help with special projects of varying degrees of complexity.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Medical Assistant
Miller Orthopedic Specialists
08.2022 - 03.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
Inside Sales Representative
Diabetes Supply
04.2022 - 08.2022
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
Call Representative
Principle Choice Solutions
11.2020 - 11.2021
- Escalated complex matters to management to request information or appropriate action to resolve.
- Maintained contact with customers to request referrals.
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Leveraged scripts and other resources to answer questions and direct to appropriate resources.
Medical Assistant
Metro Ob-gyn
02.2020 - 10.2020
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Implemented care and efficiency improvements to support and enhance office operations.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Certified Nursing Assistant
Methodist Jennie Edmundson Hospital
02.2012 - 06.2019
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
High School Diploma -
Abraham Lincoln High School
Council BluffsSkills
- Relationship Building
- Customer Service
- Time Management
- Multitasking
- Task Prioritization
- Critical Thinking
- Strong Communication
Timeline
Clerk Typist II
City Of Omaha
08.2025 - Current
Trucking Dispatcher
Olympia Transportation
04.2025 - 06.2025
Recruitment Coordinator
HomeCare Advocacy Network
11.2024 - 03.2025
Secretary
Methodist Jennie Edmundson Hospital
03.2024 - 11.2024
Medical Assistant
Miller Orthopedic Specialists
08.2022 - 03.2024
Inside Sales Representative
Diabetes Supply
04.2022 - 08.2022
Call Representative
Principle Choice Solutions
11.2020 - 11.2021
Medical Assistant
Metro Ob-gyn
02.2020 - 10.2020
Certified Nursing Assistant
Methodist Jennie Edmundson Hospital
02.2012 - 06.2019
High School Diploma -
Abraham Lincoln High School