Sara Kent
Lacey,WA
Summary
Dynamic Records Management Specialist with a proven track record at Madigan Medical Center. Expert in software implementation and file retrieval, enhancing operational efficiency and ensuring compliance with privacy regulations. Recognized for delivering exceptional customer service and maintaining meticulous data management practices that contribute to organizational success.
Overview
34
34
years of professional experience
Work History
Records Management Specialist
Madigan Medical Center
02.2017 - 06.2024
- Utilized software programs to store, manage, and retrieve electronic files efficiently.
- Ensured compliance with applicable laws regarding privacy regulations when handling sensitive records.
- Created reports for service members for continued treatment.
- Uploaded complete record for service member for disability pension.
- Maintained an accurate filing system by organizing, scanning, and indexing documents into a digital database.
- Operated data capture technology imported digitized documents into document management system.
Food Service Worker
MWR Ft Lewis WA
02.2015 - 02.2017
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
- Performed daily closing tasks by washing dishes, packing and refrigerating leftovers, and mopping floor.
- Demonstrated ability to provide excellent customer service by taking orders, serving meals, and addressing complaints.
- Handled cashier duties, maintaining accuracy of monies received or exchanged.
- Followed all safety standards when handling hot foods and liquids on the job.
- Restocked shelves and display cases with food items.
- Prepared variety of food dishes by following strict recipe guidelines.
- Initiated meal preparation by chopping vegetables and preparing garnishes for dishes.
Food Demonstrator
Aidells Gourmet Food Group
09.2011 - 04.2015
- Delivered high quality customer service throughout each demonstration session by responding promptly to requests or questions from customers.
- Maintained a clean and safe work environment at all times during the food demonstration process.
- Provided detailed product information to customers regarding features, benefits, and usage of various food items.
- Monitored inventory levels for each product being demonstrated and restocked shelves accordingly.
- Adhered to company policies and procedures when conducting food demonstrations.
- Received positive feedback from one of store owners.
Administrative Assistant
Braeburn Development
02.2001 - 08.2011
- Created files for projects
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Unit Secretary
Providence St Peter
03.1990 - 12.2000
- Case management for Dialysis patients
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Created excel spreadsheet for medical transportation with local companies
- analyze generate reports utilizing proprietary software
- created system in excel for ordering supplies to include inventory and PAR levels
Skills
- Software implementation
- Content management
- File retrieval
- File maintenance
Awards
Internal Command Evaluation Jan Hylie Customer Service
Timeline
Records Management Specialist
Madigan Medical Center
02.2017 - 06.2024
Food Service Worker
MWR Ft Lewis WA
02.2015 - 02.2017
Food Demonstrator
Aidells Gourmet Food Group
09.2011 - 04.2015
Administrative Assistant
Braeburn Development
02.2001 - 08.2011
Unit Secretary
Providence St Peter
03.1990 - 12.2000
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