Sara Leszczynska
Fairfax,VA
Summary
Hardworking team player with proven relationship-building and time management skills in fast-paced environment. Successful at handling customer related issues and problem-solving. Fast learner. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
9
9
years of professional experience
Work History
Server
Del Friscos Double Eagle Steakhouse
Washington, District Of Columbia
06.2023 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
Liberte Brasserie French Restaurant
Washington, District Of Columbia
06.2022 - 06.2023
- Greeted customers, answered questions, and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Customer Service Desk Specialist
Diebold Nixdord
Warsaw, Poland
01.2019 - 11.2019
- Supported BP stations project by providing technical support to customers from the UK and Australia market as a service desk specialist
- Tracked and coordinated 3rd parties’ visits to customers' sites, cooperated with hardware vendors, such as Cisco, IBM, Hughes;
- Fraud detections, analysis of transaction queries and variances from BP customers
- Worked under time pressure when answering calls and troubleshooting to provide high quality service in the timely manner
- Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions.
- Documented solutions and troubleshooting steps concisely in ticketing system and alerted other team members of new service solutions.
English Teacher
NOVA CENTRUM- Private Language School
Ostrzeszow, Poland
10.2016 - 06.2018
- Taught English lessons to groups of students ages 7-18
- Prepared lesson plans
- Managed classroom discipline
- Customized innovative methods and materials to produce effective learning experiences.
- Assessed student performance, behavior and social development and devised improvement strategies for struggling children.
- Handled disciplinary problems with calm and poise and reported escalating issues to principal.
- Led general English, literature and creative writing classes during semester.
- Tutored students requiring additional assistance in grammar and reading comprehension.
- Met with parents and guardians in conference sessions to discuss students' progress.
Education
Master Degree - English, English Studies
University of Wroclaw
09.2014
Business Writing course -
Northern Virginia Community College
Learning Across America course -
Borough of Manhattan Community College
Bachelor Degree of Education - English, English teaching
University of Adam Mickiewicz
PolandSkills
- Customer service oriented
- Problem solving
- Time Management
- Strategic planning
- High Energy and Stamina
- Technical support
- Specials Promotion and Upselling
- Warm and Friendly
- Upselling and Cross Selling
Languages
Timeline
Server
Del Friscos Double Eagle Steakhouse
06.2023 - Current
Server
Liberte Brasserie French Restaurant
06.2022 - 06.2023
Customer Service Desk Specialist
Diebold Nixdord
01.2019 - 11.2019
English Teacher
NOVA CENTRUM- Private Language School
10.2016 - 06.2018
Master Degree - English, English Studies
University of Wroclaw
Business Writing course -
Northern Virginia Community College
Learning Across America course -
Borough of Manhattan Community College
Bachelor Degree of Education - English, English teaching
University of Adam Mickiewicz