Sara Mangicavallo
Carol Stream,IL
Summary
Proven to excel in high-pressure environments, I leveraged exceptional customer service and cash handling skills at Red Lobster to enhance guest satisfaction and foster repeat business. My ability to multitask and engage guests contributed to a seamless dining experience, demonstrating a strong work ethic and a commitment to excellence.
Overview
34
34
years of professional experience
Work History
Server
Red Lobster
391 W Army Trail Rd, Bloomingdale, IL 60108
06.1990 - 05.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
High School Diploma -
Resurrection College Prep High School
7500 W Talcott Ave, Chicago, IL 6063106.1975
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Timeline
Server
Red Lobster
06.1990 - 05.2024
High School Diploma -
Resurrection College Prep High School