Sara Mayfield
Albuquerque,NM
Summary
Dynamic and customer-focused professional with extensive experience in the hospitality industry, including a successful tenure at Route 66 Casino. Proven expertise in cash handling and POS system operation, complemented by a strong commitment to delivering exceptional service and fostering positive guest relationships. Adept at inventory management and enhancing customer experiences.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Server
Route 66 Casino
01.2025 - 08.2025
- Provided exceptional customer service, ensuring a positive dining experience for all guests.
- Took and processed food and beverage orders accurately using POS system.
- Assisted in maintaining cleanliness and organization of dining area and service stations.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Managed cash handling processes, including payment processing and balancing cash register daily.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender
Holiday Inn and Suites
06.2023 - 08.2024
- Executed cocktail preparation and service to guarantee compliance with quality benchmarks.
- Maintained accurate inventory levels and monitored supplies to support seamless operations.
- Ensured bar area remained clean and organized, fostering a welcoming atmosphere for patrons.
Bartender Shift Manager
Ten Pin Alley
04.2013 - 05.2018
- Oversaw bar operations to ensure adherence to safety and health regulations.
- Facilitated training and mentorship for new bartenders in cocktail preparation and customer service excellence.
- Oversaw inventory management, implementing stock control practices to minimize waste.
- Partnered with kitchen staff to design seasonal drink menus that elevate customer experience.
Sever
Dennys Restaurant
04.2012 - 04.2013
- Provided exceptional customer service in high-volume dining environment.
- Educated guests on menu items, specials, and promotions to enhance dining experience.
- Collaborated with kitchen staff to ensure timely and accurate food delivery.
- Managed cash register operations, processed payments efficiently, and balanced daily sales reports.
- Maintained cleanliness and organization of dining areas to meet health standards.
Education
Hospitality -
CNM
Albuquerque, NMSkills
Customer service
Certification
Food Handlers certificate
Alcohol servers certificate
Timeline
Server
Route 66 Casino
01.2025 - 08.2025
Bartender
Holiday Inn and Suites
06.2023 - 08.2024
Bartender Shift Manager
Ten Pin Alley
04.2013 - 05.2018
Sever
Dennys Restaurant
04.2012 - 04.2013
Hospitality -
CNM