Sara McClaskey
Columbus,OH
Summary
Experienced General Manager known for driving sales, enhancing customer service, and optimizing operations. Adept at leading teams to achieve exceptional results, with a track record of exceeding targets and maximizing profitability. Recognized as top talent for consistently delivering outstanding performance and fostering strong client relationships.
Overview
9
9
years of professional experience
Work History
General Manager
Goldfish Swim School & Goldfish Swim School Franchising
04.2022 - Current
- Directed the hiring, training, and performance management of a team of 55 employees
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budgeting, financial planning, and reporting processes
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Maximized efficiency by coaching and mentoring employees on management principles, industry practices, company procedures, and technology systems.
- Handled customer inquiries, feedback, and complaints promptly and effectively.
- Collaborated with corporate office and other locations to share and implement best practices.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
Account Specialist
BBI Logistics
08.2021 - 05.2023
- Personally oversee the success of key logistics accounts like Walmart, HelloFresh, and UNFI, ensuring they receive exceptional customer service.
- Engaged in face-to-face meetings and personalized mail campaigns, in addition to cold calling and email outreach, to attract new clients and drive revenue growth.
- Lead the entire sales process, from initial contact to deal closure, demonstrating strong negotiation skills and a commitment to client success.
- Fostered and strengthen relationships with existing clients, identifying opportunities for upselling and cross-selling to maximize their value.
- Exceeded sales targets, consistently achieving $1000+ profit margin per transaction.
- Analyzed market trends to forecast shipping rates accurately, optimizing client shipments and contributing to overall business growth.
Executive Assistant
East Columbus Oral Surgery Specialists
08.2017 - 02.2020
- Managed the calendars of two doctors, scheduling patient appointments, meetings, and surgeries.
- Coordinated complex travel arrangements for the doctors, including flights, hotels, and ground transportation, ensuring smooth travel experiences.
- Oversaw office staffing, including scheduling and supervising staff, and managing payroll and benefits administration.
- Ensured high levels of customer satisfaction by overseeing patient inquiries and concerns.
- Managed inventory, including ordering and restocking supplies, and maintaining equipment.
- Assisted with preparing and maintaining patient records, billing, and insurance claims, ensuring accuracy and compliance with regulations.
- Provided administrative support to the doctors, including drafting correspondence, preparing reports, and managing their professional and personal schedules.
- Maintained confidentiality of patient information and adhere to all HIPAA regulations and ethical standards.
Supervisor
YMCA Of Central Ohio
05.2015 - 02.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Manage customer inquiries and concerns, ensuring they are addressed promptly and effectively.
- Oversee membership sales, assisting in retaining existing members and attracting new ones.
- Established performance metrics for the team, consistently tracking progress towards goals and making adjustments as needed.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Education
Bachelor of Science - Biochemistry And Molecular Biology
Ohio State University
Columbus, OH05.2021
Skills
- Employee Development
- Financial Planning
- Administrative Skills
- Sales Strategies
- Strategic Planning
- Business Management
- Project Management
Languages
Russian
Native or Bilingual
Timeline
General Manager
Goldfish Swim School & Goldfish Swim School Franchising
04.2022 - Current
Account Specialist
BBI Logistics
08.2021 - 05.2023
Executive Assistant
East Columbus Oral Surgery Specialists
08.2017 - 02.2020
Supervisor
YMCA Of Central Ohio
05.2015 - 02.2020
Bachelor of Science - Biochemistry And Molecular Biology
Ohio State University
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