Sara Mitchell
Tooele,UT
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Primary Health Medical Group
10.2022 - 04.2023
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Patient Access Specialist
St. Luke's Health System
06.2022 - 10.2022
- Collected and validated patient demographics and insurance information.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Front Desk Guest Service Representative
Bishop 395 Inn
02.2020 - 04.2022
- Answered hotel phones with professionalism and directed calls appropriately.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Processed guest check-ins and check-outs following procedures for fast turnover.
Cashier
Grocery Outlet
03.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Built relationships with customers to encourage repeat business.
Certified Paraoptometric Technician
Eastern Sierra Eyecare
06.2017 - 02.2018
- Gathered patient histories, took measurements and completed diagnostic tests as part of detailed ophthalmic evaluations.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
Medical Records Clerk
Northern Inyo Hospital
12.2015 - 01.2017
- Maintained patient records systems by archiving, scanning and indexing important documents and files.
- Responded to patient inquiries to provide information and details of medical records.
- Analyzed complex medical records to identify discrepancies in accuracy and completeness.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Sales Clerk
Alpine Approach
09.2013 - 12.2015
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Assisted customers by finding items quickly to boost store satisfaction rates.
Education
Prenursing Studies
Cerro Coso Community College
Ridgecrest, CAGeneral Studies
College of Southern Idaho
Twin Falls, IDSkills
- Retail Sales Customer Service
- Customer Relations
- Product and Service Sales
- Multi-Line Phone Talent
- Effective Selling Techniques
- Product Recommendations
- Listening Skills
Timeline
Customer Service Representative
Primary Health Medical Group
10.2022 - 04.2023
Patient Access Specialist
St. Luke's Health System
06.2022 - 10.2022
Front Desk Guest Service Representative
Bishop 395 Inn
02.2020 - 04.2022
Cashier
Grocery Outlet
03.2019 - 02.2020
Certified Paraoptometric Technician
Eastern Sierra Eyecare
06.2017 - 02.2018
Medical Records Clerk
Northern Inyo Hospital
12.2015 - 01.2017
Sales Clerk
Alpine Approach
09.2013 - 12.2015
Prenursing Studies
Cerro Coso Community College
General Studies
College of Southern Idaho
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