Sara Mitchell
Elk Grove,US
Summary
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities.
Overview
17
17
years of professional experience
Work History
General Manager
Chevys Fresh Mex
Elk Grove, US
06.2024 - Current
- Followed safety protocols and company processes and procedures.
- Led team meetings to communicate targets, share updates, and gather feedback.
- Developed and maintained relationships with key stakeholders, including suppliers, customers, and team members.
- Utilized technology and software for inventory management and sales reporting.
- Ensured compliance with all safety regulations in the workplace.
- Balanced workloads to meet targets without overtaxing employees.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Ensured compliance with company policies and relevant regulations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Exercised discretion and judgment in managing fast-paced environment adapting to change with sense of urgency.
- Evaluated employee feedback surveys regularly to identify areas of improvement in customer service delivery.
- Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Developed promotional campaigns to increase brand recognition in target markets.
- Implemented customer service standards, ensuring high levels of customer satisfaction.
- Grew department's team and technical capabilities with hiring and training of talented individuals.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Oversaw daily operations and ensured adherence to company standards.
- Led staff training programs, enhancing team performance and service quality.
- Implemented cost-control measures, reducing waste and optimizing resource allocation.
- Fostered a positive work environment, promoting teamwork and employee retention.
- Managed vendor relationships to secure quality supplies at competitive prices.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
General Manager
Taco Bell
Citrus Heights, California
02.2022 - 06.2024
- Ensured compliance with local health department regulations regarding food safety standards.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Oversaw product development initiatives from concept through completion stages.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Created schedules and monitored payroll to remain within budget.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Conducted regular meetings with senior management team to review progress against established objectives.
Retail Supervisor
Delaware North at Grand Canyon Village
Grand Canyon Village, AZ
03.2022 - 03.2023
- Lead shifts, assist cashiers, ensure smooth operations
- Support retail and produce teams as needed
- Enhance team efficiency through collaborative problem-solving
- Foster a supportive environment for staff development
- Lead retail operations and coordinate team performance, ensuring seamless customer service delivery while managing shift schedules and maintaining operational excellence
- Drive retail efficiency through strategic supervision, mentor cashier teams, and implement effective problem-solving strategies to enhance store operations
- Foster team development while overseeing daily retail operations, providing hands-on support across departments and ensuring consistent service standards
- Orchestrate shift operations with precise attention to detail, while supporting cross-functional teams in retail and produce departments
- Build strong team dynamics through effective supervision, while ensuring operational excellence and maintaining high customer service standards
- Streamline retail operations through strategic shift management, empowering cashier teams while maintaining exceptional service standards
- Spearheaded shift operations and mentored cashier teams while optimizing retail workflow, maintaining service excellence and coordinating cross-departmental support
- Implemented strategic retail solutions and enhanced operational efficiency through effective team leadership and proactive problem-solving approaches
- Cultivated strong team dynamics by providing hands-on support, facilitating skill development, and ensuring seamless coordination between retail and produce teams
- Orchestrated daily operations with precision, balancing staff schedules, department coordination, and customer service excellence while maintaining quality standards
- Developed streamlined processes for shift management while fostering a collaborative environment that promoted team growth and operational excellence
Receiving Clerk
Delaware North at Grand Canyon
Grand Canyon, AZ
09.2021 - 03.2022
- Managed shipment receipt, ensuring item count accuracy and inventory integrity
- Facilitated merchandise transfers and maintained organized storage solutions
- Operated company vehicles for efficient invoice delivery and stock distribution
- Streamlined retail stocking processes, enhancing operational efficiency
- Contributed to seamless retail operations through collaborative teamwork
Deli Manager
Safeway at Williams
Williams, AZ
10.2020 - 03.2022
- Managed comprehensive receiving operations, verifying inventory accuracy and maintaining detailed documentation while coordinating cross-location merchandise transfers
- Streamlined shipment verification processes and optimized storage systems, ensuring efficient stock management across multiple retail locations
- Led inventory control operations, orchestrating seamless merchandise transfers between stores while maintaining precise receiving records
- Coordinated with warehouse teams to facilitate efficient stock movement, while maintaining organized storage systems and accurate shipment records
- Implemented improved receiving protocols and storage organization methods, enhancing operational efficiency across retail locations
Cashier/Customer Service
Delaware North at Grand Canyon
Grand Canyon, AZ
03.2021 - 09.2021
- Processed customer transactions efficiently, enhancing checkout speed and accuracy
- Assisted customers in locating products, improving overall shopping experience
- Collaborated in stocking and organizing inventory, ensuring a well-maintained store environment
- Supported postal operations part-time, contributing to seamless service delivery
Front Desk Supervisor
The Grand Hotel at Grand Canyon
Grand Canyon, AZ
03.2019 - 11.2019
- In charge of the front desk on any given shift
- Worked with third party websites to ensure smooth operations and prevent overselling rooms
- Oversaw 3 employees on each shift
- Managed hotel operations as the only manager after 5 pm
Housekeeper/Laundry Attendant
The Grand Hotel at Grand Canyon
Grand Canyon, AZ
11.2018 - 03.2019
- Managed a list of rooms to clean and assisted other housekeepers
- Maintained housekeeping cart and laundry machines
Assistant General Manager
Monical's Pizza
Champaign, IL
04.2016 - 10.2018
- Managed store operations in GM's absence, overseeing 8-20 staff per shift
- Ensured equipment functionality, coordinating timely repairs
- Handled end-of-shift paperwork and cash reconciliation
Front Desk Clerk
Country Squire Cleaners
Champaign, IL
08.2013 - 10.2018
- Checked in laundry and handled payments
- Assisted in back of the house operations
Shift Manager
McDonald's
Dodgeville, WI
05.2009 - 07.2013
- Managed shifts, ensuring operational efficiency and team readiness
- Supervised 5-15 staff, enhancing productivity and customer satisfaction
Education
Mineral Point School District
Mineral Point, WI06.2008
Skills
Customer Service Management
Organizational Skills
Communication
Reliability
Team Leadership
Retail Operations
Inventory Management
Staff Training
Problem Solving
Conflict Resolution
Time Management
Data Analysis
Budgeting
Strategic Planning
Process Improvement
Expert
Experienced
Leadership and team building
Problem resolution
Operations management
Team player
Effective leader
Time management
Training and coaching
Staff management
Customer relations
Training and development
Inventory control
Staff supervision
Employee scheduling
Verbal and written communication
Administrative skills
P&L management
Timeline
General Manager
Chevys Fresh Mex
06.2024 - Current
Retail Supervisor
Delaware North at Grand Canyon Village
03.2022 - 03.2023
General Manager
Taco Bell
02.2022 - 06.2024
Receiving Clerk
Delaware North at Grand Canyon
09.2021 - 03.2022
Cashier/Customer Service
Delaware North at Grand Canyon
03.2021 - 09.2021
Deli Manager
Safeway at Williams
10.2020 - 03.2022
Front Desk Supervisor
The Grand Hotel at Grand Canyon
03.2019 - 11.2019
Housekeeper/Laundry Attendant
The Grand Hotel at Grand Canyon
11.2018 - 03.2019
Assistant General Manager
Monical's Pizza
04.2016 - 10.2018
Front Desk Clerk
Country Squire Cleaners
08.2013 - 10.2018
Shift Manager
McDonald's
05.2009 - 07.2013
Mineral Point School District