Sara Morgan
Lowe’s
Knoxville,TN
4
years of professional experience
Dynamic customer service professional with extensive experience at Lowe’s and Home Depot, excelling in problem resolution and team collaboration. Proven track record of enhancing customer satisfaction through effective complaint resolution and training initiatives. Skilled in managing operations and fostering client relationships, ensuring high standards of service delivery and loyalty.
Work History
Customer Service Associate
1 Year 1 Month- Assisted customers with product inquiries and troubleshooting issues.
- Processed transactions efficiently using point-of-sale systems.
- Maintained knowledge of store promotions and product locations.
- Collaborated with team members to enhance customer service experience.
Owner/Operator
9 Months- Managed daily operations, ensuring high standards of cleanliness and customer satisfaction.
- Developed and maintained relationships with clients to foster loyalty and repeat business.
- Implemented inventory management system to track supplies and reduce costs effectively.
Customer Service Associate
2 Years 3 Months- Resolved customer complaints promptly, improving satisfaction levels.
- Trained new associates on best practices in customer service techniques.
- Analyzed customer feedback to suggest improvements for service delivery.
Education
BBA
Skills
Customer service
Customer support
Problem resolution
Team collaboration
Timeline
Customer Service Associate
Lowe’s
03.2025 - 04.2026Read More
Owner/Operator
Sara’s Cleaning
05.2024 - 02.2025Read More
Customer Service Associate
Home Depot
01.2022 - 04.2024Read More
Tusculum University
BBA
Read More