Sara Nicola
Moscow,ID
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Merchandiser
SAS Retail Services, Inc.
Orange, CA
01.2024 - 04.2024
- Integrated inventory to compete with the current market trend.
- Updated pricing and signage to complete product displays and educate customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Verified product location, appearance and proper quantity.
- Collaborated with designated store contact to devise layouts when the schematic did not meet expectation.
Property Inspector
Dabco Property Management,LLC
Pullman, WA
04.2024 - Current
- Completed inspections of current construction, refurbishment and repair projects.
- Provided feedback to production team regarding product quality.
- Followed procedures for inspections
- Identified repair and upgrade requirements needed to meet safety and quality standards.
- Checked color, shape, texture and grade of products and materials against established standard.
Customer Service Representative
The Lewiston Tribune and The Moscow-Pullman Daily News
Lewiston, Idaho
10.2023 - 01.2024
- Accounts Receivable
- Retention
- Point of sale cash handling
- Daily settlement of advertising sales
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Processed customer service orders promptly to increase customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Promptly responded to inquiries and requests from prospective customers.
- Investigated and resolved accounting, service and delivery concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Property Claims Initial Loss Reporting
Acorn Claims, LLC
Springfield, MO
08.2023 - 09.2023
- Licensed Independent Adjuster working as a Remote Representative during Hurricane Idalia,
- Answered inbound calls from customers,
- Took loss reports from Policy Holders,
- Assisted customers with repair and claims process
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Independent Insurance Adjuster
TheBest Claims Solutions
Phoenix, AZ
10.2021 - 04.2023
- Reviewed, evaluated, and adjusted claims to promote fair and prompt settlement, Reduced loss ratios through fair and prompt processing of claims.
- Drafted statement of loss to summarize damages, payments, and underlying policy coverage.
- Explained premiums owed to policyholders, agents, and underwriters.
- Obtained necessary information to complete proper evaluation of injury claims.
- Communicated with personnel and legal counsel on claims involving litigation.
- Reviewed data to verify validity of claims and determined case management actions,
- Conducted witness interviews and gathered information and evidence from involved parties to determine claim acceptability,
- Settled claims according to information presented through reports, research, and data verification.
Desk Adjuster
IAS Claim Services
Irving, TX
08.2021 - 10.2021
- Remote Representative for Property Claims during Hurricane Ida
- Delivered exceptional customer service to policyholders by communicating important information.
Skills
- Conflict Resolution
- Claims Processing and Settlement
- Regulatory Compliance
- Adaptability and Flexibility
- Multitasking Abilities
- Reliability
- Attention to Detail
- Property Damage Assessment
- Inspection reporting
- Safety awareness
Certification
- Idaho, Independent Adjuster, NPN 20069726, 883900, All Lines
- Oregon, Non-Resident Adjuster, 20069726, General Lines
- Alabama, Adjuster, 3001679091, Property & Casualty, Workers' Compensation and Crop
- Delaware, Adjuster, 3001784281, Property & Casualty, Workers' Compensation, Motor Vehicle, Marine and Transportation
- South Carolina, Non-Resident Adjuster, 20069726, Auto Liability, Auto Physical Damage, Casualty, Commercial Lines, Crop, Marine, Personal Lines, Property, Surety and Workers' Compensation
- North Carolina, Adjuster, 20069726
- Connecticut, Non-Resident Casualty Adjuster, 20069726, Casualty Adjuster All Lines
- Arkansas, Non-Resident Adjuster, 20069726, Casualty, Property and Workers' Compensation
- Arizona, Non-Resident Adjuster, 20069726, Limited to Resident Authority
- Florida, Non-Resident Adjuster, W806407, All Lines
- West Virginia, Agent License Independent Adjuster, 20069726, Property and Casualty
- Mississippi, Independent Adjuster, 10809270, Property and Casualty with Workers' Compensation
- Michigan, Non-Resident Insurance Adjuster, 1136783, Workers' Compensation, Fire and Other Hazards
- Louisiana, Claims Adjuster Property and Casualty, 964763
- Indiana, Non-Resident Independent Adjuster, 3775043, Adjuster Property & Casualty and Workers' Compensation
- Minnesota, Non-Resident Independent Adjuster, 40786888, Independent Adjuster Crop Insurance, Independent Adjuster Workers' Compensation, Independent Adjuster Property & Casualty
- Washington, Independent Adjuster, 1160397
- Texas, Adjuster, 2762007, All Lines
- Kentucky, Non-Resident Independent Adjuster, 1177238, Non-Resident Independent Property, Crop and Workers' Compensation
- Nevada, Independent Adjuster, 3764263, Adjuster Workers' Compensation, Adjuster Property and Adjuster Casualty
- Georgia, Non-Resident Adjuster, 3475646, Adjuster Property and Adjuster Casualty
- Oklahoma, Adjuster, 3001644024, Property and Casualty
- Utah, Non-Resident Adjuster, 996108, Property and Casualty, Workers’ Compensation, Crop Insurance, Accident and Health
Timeline
Property Inspector
Dabco Property Management,LLC
04.2024 - Current
Merchandiser
SAS Retail Services, Inc.
01.2024 - 04.2024
Customer Service Representative
The Lewiston Tribune and The Moscow-Pullman Daily News
10.2023 - 01.2024
Property Claims Initial Loss Reporting
Acorn Claims, LLC
08.2023 - 09.2023
Independent Insurance Adjuster
TheBest Claims Solutions
10.2021 - 04.2023
Desk Adjuster
IAS Claim Services
08.2021 - 10.2021