Sara Pfaff
Walnut Creek,CA
Summary
Dynamic healthcare administrator with over a decade of experience delivering exceptional administrative support in high-pressure healthcare settings. Expert in streamlining operations through effective calendar management, event coordination, and process optimization, driving efficiency and organizational success. Proficient in medical and dental billing, insurance verification, and strict adherence to HIPAA regulations, complemented by advanced skills in Microsoft Office (Excel, Word, PowerPoint) and Electronic Medical Record (EMR) systems. Skilled in managing complex projects, supporting C-suite executives, and fostering collaboration with diverse stakeholders to achieve strategic objectives. Eager to leverage superior organizational, communication, and leadership abilities to elevate your organization’s mission and operational excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Chicago Smile Design
Chicago, IL
03.2022 - 06.2025
- Provided executive administrative support to a team of 5 senior providers, managing calendars, scheduling appointments, and coordinating meetings to ensure seamless operations.
- Prepared and edited presentations and reports using Microsoft PowerPoint and Word, improving communication for internal and external stakeholders.
- Streamlined insurance claim processes, reducing denials by 30% through accurate coding and detailed documentation.
- Organized office events, including staff training sessions and patient appreciation days, handling logistics, catering, and setup for up to 50 attendees.
- Maintained HIPAA compliance, training 15 staff members on updated privacy protocols to ensure regulatory adherence.
- Managed office supply inventory and budget, reducing costs by 20% through strategic vendor negotiations and timely reordering.
- Supported senior leadership by preparing meeting materials, managing expense reports, and coordinating schedules for a high-traffic office.
- Facilitated community outreach events, including health fairs, by organizing logistics, materials, and follow-up communications with attendees.
- Utilized Microsoft Excel to track billing and claims data, improving accuracy and retrieval efficiency for financial reporting.
- Collaborated with insurance providers to secure pre-authorizations, enhancing approval rates and patient satisfaction.
Administrative Assistant
Mercy Dental Group
Chicago, IL
01.2021 - 03.2022
- Handled high-volume inquiries, resolving 95% of patient and provider issues within 24 hours to maintain positive relationships.
- Prepared and distributed printed materials, including patient forms and promotional items, ensuring professional presentation and timely delivery.
- Supported office management by overseeing facility maintenance and coordinating with vendors for office supplies and equipment.
- Processed billing and claims with 98% accuracy, leveraging strong attention to detail to minimize errors.
Administrative Assistant
Blyss Chiropractic
Chicago, IL
07.2018 - 12.2020
- Coordinated patient care plans and referrals, managing documentation and follow-ups to ensure timely service delivery.
- Assisted with budget tracking for office supplies and promotional materials, maintaining accurate records for monthly reporting.
- Provided backup administrative support, stepping in to manage calendars and meeting preparations during staff absences.
- Conducted insurance verifications and claims follow-ups, reducing outstanding claims by 10% through proactive communication.
Education
Certificate - Project Management
Coursera
BS - Nutrition
Huntington University of Health Sciences
KY01.2019
Skills
- Calendar Management and Scheduling
- Event Planning and Meeting Coordination
- Microsoft Office Suite (Excel, Word, PowerPoint, Outlook), Google Workspace, Quickbooks
- HIPAA and Regulatory Compliance
- Project Management and Multitasking
- Budget Tracking and Office Supply Management
- Professional Communication and Stakeholder Collaboration
- Electronic Medical Records (EMR) Systems
- Problem-Solving and Analytical Skills
- Adaptability in Fast-Paced Environments
Certification
- Project Management Training through Coursera
- OSHA Compliance Training
- HIPAA Compliance Training
- Dental Assisting 2012
Timeline
Administrative Coordinator
Chicago Smile Design
03.2022 - 06.2025
Administrative Assistant
Mercy Dental Group
01.2021 - 03.2022
Administrative Assistant
Blyss Chiropractic
07.2018 - 12.2020
BS - Nutrition
Huntington University of Health Sciences
Certificate - Project Management
Coursera