Sara Polello
Summary
Proven leader with a track record of enhancing staff performance and customer satisfaction at the YMCA. Skilled in problem resolution and staff management, adept at de-escalating conflicts and improving operational efficiency. Demonstrates reliability and a keen attention to detail, ensuring a safe and positive environment for both clients and team members.
Overview
9
9
years of professional experience
Work History
Manager on Duty
YMCA
05.2024 - Current
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance and professional conduct.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Detention Deputy
Latah County Sheriff's Office
05.2023 - 11.2024
- Mitigated potential conflicts among detainees through proactive intervention techniques, de-escalating tense situations before they escalated further.
- Expedited intake processes while maintaining accuracy, ensuring timely placement of new detainees into appropriate housing units.
- Collaborated with fellow deputies to develop and implement effective safety protocols, minimizing incidents within the facility.
- Facilitated smooth transitions between shifts by providing detailed briefings for incoming staff members, ensuring seamless continuity of care for inmates.
- Improved relations between inmates and staff by addressing concerns promptly and professionally.
- Contributed to the efficient operation of the detention center through accurate recordkeeping, including incident reports, daily logs, and inmate files.
- Reduced contraband introduction into the facility by conducting thorough searches of incoming individuals and packages.
- Aided in swift emergency response situations through regular training exercises and adherence to established procedures.
Lead Lifeguard/Swim Instructor
YMCA Of The Inland Northwest
06.2021 - 08.2021
- Maintained accurate records of incidents, attendance, and other relevant information for management review.
- Helped coordinate and manage special events at the facility, contributing to positive community experiences.
- Prevented accidents through proactive lifeguarding practices and maintaining a watchful eye on swimmers.
- Streamlined communication between lifeguard team members and management, facilitating a smoother operation of the facility.
- Assisted in the successful training of new lifeguards, sharing expertise and best practices.
- Conducted regular pool maintenance tasks, ensuring a clean and safe swimming environment for patrons.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Lifeguard/Swim Instructor
YMCA Of The Inland Northwest
12.2015 - 08.2021
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Cleared pool areas of debris and hazardous objects to increase safety.
- Supported swim lesson instructors in providing quality instruction to students of all ages and skill levels.
- Educated patrons on safety protocols and enforced safety rules.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
Lifeguard/Swim Instructor
Eastern Washington University
08.2018 - 06.2019
- Participated in ongoing professional development opportunities to stay current on best practices in lifeguarding and water safety education.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Explained and demonstrated swimming strokes, exhibiting proper technique and positioning in water.
- Earned Water Safety Instructor certification.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
Education
No Degree - Geography/ Army ROTC
Eastern Washington University
Cheney, WANo Degree - Animal Science
Washington State University
Pullman, WANo Degree - Early Childhood Education
Olympic College
Bremerton, WASkills
- Customer service focus
- Staff Management
- Problem Resolution
- Attention to Detail
- Problem-solving abilities
- Reliability
Timeline
Manager on Duty
YMCA
05.2024 - Current
Detention Deputy
Latah County Sheriff's Office
05.2023 - 11.2024
Lead Lifeguard/Swim Instructor
YMCA Of The Inland Northwest
06.2021 - 08.2021
Lifeguard/Swim Instructor
Eastern Washington University
08.2018 - 06.2019
Lifeguard/Swim Instructor
YMCA Of The Inland Northwest
12.2015 - 08.2021
No Degree - Geography/ Army ROTC
Eastern Washington University
No Degree - Animal Science
Washington State University
No Degree - Early Childhood Education
Olympic College
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