Open To Work
Saritza Ramos
Winter Garden
Work Preference
Summary
Dynamic Patient Service Specialist with experience at Guidewell Emergency Medicine Doctors, adept at optimizing appointment scheduling and enhancing patient satisfaction. Skilled in electronic health records and HIPAA compliance, while fostering cross-cultural communication. Proven ability to train staff and streamline processes, ensuring efficient patient intake and support. Fluent in Spanish, enhancing patient-provider relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Specialist
Guidewell Emergecy Medicine Doctors
Ocoee, FL
07.2015 - Current
- Assisted patients with registration and intake processes, ensuring accurate data entry and documentation.
- Coordinated appointment scheduling, optimizing patient flow and reducing wait times.
- Provided support to medical staff by managing patient inquiries and facilitating communication between departments.
- Maintained patient records in electronic health record systems, ensuring compliance with privacy regulations.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Trained new staff on operational procedures and best practices, fostering a supportive team environment.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Managed coordination of hospital admissions to streamline patient intake processes.
- Assisted in translating communications between healthcare providers and patients from English to Spanish. Helped clarify medical information to enhance patient understanding. Supported effective dialogue to improve patient-provider relationships.
Education
Cardiovascular Technology -
Harrison Institute
West Orange, NJ06.2005
Skills
Appointment scheduling
Patient confidentiality
Insurance verification
Professionalism and ethics
Medical terminology
Cross-cultural sensitivity
HIPAA compliance
Money handling
Registration and admissions
Electronic health records
EMR
Admitting coordination
Medical insurance
Clerical and filing support
Spanish fluency
Certification
CPR
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Specialist
Guidewell Emergecy Medicine Doctors
07.2015 - Current
Cardiovascular Technology -
Harrison Institute