Sara Rawley
Terre Haute,IN
Summary
Driven and dynamic, I excelled as a Sales Associate at Bath and Body Works, enhancing customer loyalty through exceptional service and problem-solving skills. Expert in managing high-stress situations and multitasking, my proactive approach and outgoing personality significantly improved customer satisfaction and repeat business. Skilled in customer service and teamwork, I consistently exceed goals with a positive attitude.
Overview
3
3
years of professional experience
Work History
Sales Associate
Bath and Body Works
08.2019 - 05.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Customer Service Representative
Alorica
03.2017 - 11.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Deploma -
Montgomery County High School
Kilmichael, MSReal Estate License - Rest Estate
Indiana Real Estate Institute
Indianapolis, IN03.2024
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Multi-tasking strength
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
Timeline
Sales Associate
Bath and Body Works
08.2019 - 05.2020
Customer Service Representative
Alorica
03.2017 - 11.2018
High School Deploma -
Montgomery County High School
Real Estate License - Rest Estate
Indiana Real Estate Institute
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