Sara Reyes
Dallas,Texas
Summary
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Insurance Agent
Allstate
Dallas, TX
03.2024 - Current
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Receptionist Administrator
Ruby Receptionists Web
Dallas, TX
10.2022 - 07.2023
- Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.
- Maintained detailed records of all calls, messages, and client interactions to ensure accurate information sharing and followups.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Managed high-volume amount of calls.
Customer Service Representative
Klarna
Dallas, TX
09.2021 - 10.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Telemarketer
State Farm
Wylie
03.2016 - 08.2016
- Completed daily cold calling and outreach to build sales pipeline.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Qualified leads and set up customer appointments for outside sales team.
Education
High School Diploma -
Rockwall High School
Rockwall, TX07.2014
Skills
- Customer Service
- Licensed Insurance Agent for P&C sales
- Professionalism and Ethics
- Quotes and sales
Certification
- P&C License TX
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent
Allstate
03.2024 - Current
Receptionist Administrator
Ruby Receptionists Web
10.2022 - 07.2023
Customer Service Representative
Klarna
09.2021 - 10.2022
Telemarketer
State Farm
03.2016 - 08.2016
High School Diploma -
Rockwall High School