Sara Robinson
Brooklyn,NY
Summary
I have numerous years of experience in various industries, including retail, child care, and hospitality; and a strong record of creating a positive and memorable experience for customers. I have a passion for educating and helping others. This passion has been pursued through countless hours as a personal tutor and dedicated mother. I bring enthusiasm, discipline, and patience to my work and I am now looking to diversify my career.
Overview
23
23
years of professional experience
Work History
Customer Service Cashier
Burlington Dept Store
Brooklyn, NY
06.2022 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
Private After School Tutor
Cora's. Safe Haven To
Brooklyn, NY
04.2008 - 08.2019
- Improved students'' overall academic performance by providing one-on-one tutoring in various subjects.
- Assisted students with homework assignments, ensuring timely completion and thorough understanding of concepts.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Introduced creative learning strategies that catered to diverse learner needs, enhancing overall educational experience.
- Collaborated with parents to develop appropriate tutoring lessons.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Provided targeted support for students preparing for standardized tests or exams.
- Created engaging study materials to help reinforce key concepts for better retention.
- Supported students with helpful study habits and exam strategies.
- Empowered students to take ownership of their education through goal-setting exercises and self-reflection activities.
- Fostered a comfortable learning environment conducive to active participation and open communication.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence and build important learning skills.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Met with parents to discuss student progress and address concerns.
- Assisted students in developing study skills and strategies.
Sales Floor Manager
Toys"R"Us
Brooklyn NY
05.2001 - 02.2008
- Provided constructive feedback to senior management regarding areas of improvement leading to enhanced overall store performance.
- Promoted a positive work environment fostering teamwork, mutual respect, and open communication among employees.
- Demonstrated product and answered questions for prospective customers.
- Trained and supported sales force with closing deals.
- Developed strong and lasting rapport to improve customer service and retain valued clients.
- Supervised tasks, personnel and clients for Toys R Us company with high sales numbers.
- Exceeded sales targets consistently with a proactive approach to product promotion and client engagement.
Education
Associate Degree in Mobile Development - Mobile Development
Bryant & Stratton College
11.2017
Skills
- Goal oriented
- Reliable and informative
- Focused
- Good role model
- Patient
- Punctual
- Excellent Attendance
- Microsoft Excel
- Data Entry
- Record Keeping
- Strong Customer Service and Communication
- Attention to Detail
- Strong Analytical Thinker and Problem Solver
- Innovative and Curious
Timeline
Customer Service Cashier
Burlington Dept Store
06.2022 - 04.2024
Private After School Tutor
Cora's. Safe Haven To
04.2008 - 08.2019
Sales Floor Manager
Toys"R"Us
05.2001 - 02.2008
Associate Degree in Mobile Development - Mobile Development
Bryant & Stratton College