Sara Rutkowski
Austin,TX
Summary
Proven multitasker and customer service expert, honed skills at Anthem and Covered Bridge Golf Club, enhancing dining experiences and event success. Excelled in high-pressure environments, demonstrating effective communication and time management. Achieved consistent service quality by prioritizing tasks and fostering teamwork.
Overview
10
10
years of professional experience
Work History
Hostess
Anthem
Austin, TX
02.2023 - 11.2024
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Server
Zehnders
Frankenmuth, MI
08.2018 - 03.2020
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Prep Chef
Indiana University
Bloomington, IN
08.2018 - 03.2020
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Continuously improved culinary skills through ongoing training opportunities, staying current on industry trends and best practices.
Server
Bohemian Grove
San Francisco, CA
05.2018 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused a white glove experience to club members.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Event Staff Member
Covered Bridge Golf Club
Sellersburg, IN
08.2014 - 08.2018
- Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
- Set up event facilities and equipment, cleaned areas, and organized supplies.
- Helped create memorable experiences by actively engaging with guests during interactive program elements.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Food Expo
Covered Bridge Golf Club
Sellersburg, IN
06.2014 - 08.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Managed time effectively during busy periods by prioritizing tasks according to urgency while maintaining outstanding service levels consistently throughout the day''s events .
Education
Journalism - Public Relations
Indiana University, Bloomington
Bloomington, IN05.2020
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Phone Etiquette
Timeline
Hostess
Anthem
02.2023 - 11.2024
Server
Zehnders
08.2018 - 03.2020
Prep Chef
Indiana University
08.2018 - 03.2020
Server
Bohemian Grove
05.2018 - 08.2018
Event Staff Member
Covered Bridge Golf Club
08.2014 - 08.2018
Food Expo
Covered Bridge Golf Club
06.2014 - 08.2018
Journalism - Public Relations
Indiana University, Bloomington