Sara Shearer
Copart Auto Auctions
Indianapolis,IN
2027
years of professional experience
Experienced Title Specialist skilled in managing high-stress situations while providing exceptional customer service. Strong background in educating clients on BMV policies, resolving inquiries, and training new hires to enhance team performance.
Work History
Title Specialist
6 Years 9 Months- Assisted customers with license renewals and vehicle titling and registration inquiries.
- Processed transactions using state-issued software systems accurately.
- Resolved customer complaints efficiently.
- Educated clients about BMV policies and procedures for better understanding and compliance.
- Maintained current knowledge of state regulations regarding motor vehicle operations.
- Provided training support to new hires to build a competent customer service team.
- Managed high-stress situations while staying professional and resolving conflicts effectively.
- Developed comprehensive knowledge to offer tailored recommendations based on individual customer needs.
- Guided customers in using the company website to enhance user experience.
- Coached and mentored new employees to aid their successful team integration.
- Participated in training programs to improve customer service skills.
- Investigated and resolved customer inquiries and complaints.
- Responded positively to rapid changes.
- Implemented customer service training processes.
Customer Service Representative
- Assisted customers with license renewals and vehicle titling and registration inquiries.
- Processed transactions using state-issued software systems accurately.
- Resolved customer complaints efficiently.
- Educated clients about BMV policies and procedures for better understanding and compliance.
- Maintained current knowledge of state regulations regarding motor vehicle operations.
- Provided training support to new hires to build a competent customer service team.
- Managed high-stress situations while staying professional and resolving conflicts effectively.
- Developed comprehensive knowledge to offer tailored recommendations based on individual customer needs.
- Guided customers in using the company website to enhance user experience.
- Coached and mentored new employees to aid their successful team integration.
- Participated in training programs to improve customer service skills.
- Investigated and resolved customer inquiries and complaints.
- Responded positively to rapid changes.
- Implemented customer service training processes.
Education
High School Diploma
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Professional telephone demeanor
Follow-up skills
Paperwork processing
Filing
Reading comprehension
Document control
Information security
Timeline
Title Specialist
Copart Auto Auctions
11.2019 - 08.2026Read More
Customer Service Representative
Indiana Bureau of Motor Vehicles
Read More
Emmerich Manual High School
High School Diploma
Read More