Sara Shorokey
Cleveland,OH
Summary
Legal case manager proficient in managing personal injury claims, communicating with insurance companies, clients, and medical providers. Excellent communication skills, adept at critical thinking and able to quickly master new skills. Highly organized and efficient at keeping documentation and records updated, cases organized and calendars accurate. Highly-motivated with desire to take on new challenges. Strong work ethic, reliable, able to adapt to change, and exceptional interpersonal skills.
Overview
7
7
years of professional experience
Work History
Legal Case Manager
Yuspeh Rappaport Law
Beachwood, OH
11.2019 - Current
- Contact third party and first party insurance carriers to open insurance claim
- Responsible for actively medically managing each assigned matter with Attorney approval, including reviewing medical reports and medical recommendations
- Gathering and analyzing intake information and relevant documents
- Verifying insurance coverage and maintaining contact with insurance companies
- Organizing and maintaining electronic case files and case management system
- Answering client questions and scheduling attorney/client meetings when needed
- Communicate with health insurance companies to collect medical liens
- Gather police reports and other supporting evidence
- Conduct research on third party, including asset search, policy limits, etc.
- Participate in regular file reviews with assigned Personal Injury attorney
- Gather all necessary documents for demand writing team
- Fax, photocopy, scan, and convert or export/import documents to/from other applications
- Assist attorneys with all aspects of case management
- Liaison between attorneys, staff, and outside personnel regarding the case
Shift Supervisor
Starbucks
Rocky River, OH
12.2016 - 11.2019
- Assisting the store manager and running the store during their shift
- Provided on-the-job training to new staff members.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Assigned tasks to team members based on their strengths and skill sets.
- Completed opening and closing duties to facilitate business operations.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
- Coordinated with other departments to ensure smooth workflow between shifts.
Education
Some College (No Degree) -
Youngstown State University
Youngstown, OHSome College (No Degree) -
Lorain County Community College
Lorain, OHSkills
- Document Review
- Legal Research
- Ability to handle confidential and sensitive information with a high degree of discretion and tact;
- Ability to communicate effectively with a range of individuals;
- Possess strong organizational/clerical skills;
- Ability to work alone or as part of a team;
- Ability to pay very close attention to detail;
- Ability to adhere to law office policies and procedures;
- Ability to identify urgent tasks and to prioritize accordingly;
- Able to practice appropriate office etiquette;
- Ability to manage time and multi-task effectively;
- Ability to maintain composure and professionalism under pressure;
- Ability to adapt to new situations and changing priorities
References
References available upon request.
Timeline
Legal Case Manager
Yuspeh Rappaport Law
11.2019 - Current
Shift Supervisor
Starbucks
12.2016 - 11.2019
Some College (No Degree) -
Youngstown State University
Some College (No Degree) -
Lorain County Community College
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