Sara Williams
Sciotoville,OH
Summary
Friendly Bartender with exceptional serving and people skills. Keep work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.
Overview
17
17
years of professional experience
Work History
Head Bartender
The Music Box
Tucson, AZ
02.2019 - 08.2021
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Poured and prepared mixed drinks for over [Number] customers daily.
- Consulted with managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Kept bar presentable and well-stocked to meet customer needs.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Managed accurate register and produced daily sales reports backing up inventory usage numbers.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed cash and bar revenue during special promotions or sporting events.
- Set up glassware, liquor and other necessary supplies for special events.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Shift Leader/ Head Cook/Crew Trainer
Mamas Famous Pizza And Heroes
Tucson, AZ
03.2005 - 04.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Regulated pricing, inventory count and supply during shift hours.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Directed training and retraining of employees to boost performance and enhance business results.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Managed overstocking, restocking and inventory control procedures during daily shift.
- Used expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained store equipment, printers and fax machines.
- Used personal strategies to promote exceptional customer service and create positive environment for employees and clients.
- Engaged prospects and customers through trade shows, seminars and workshops.
Education
High School Diploma -
Edge High School
Tucson, AZ05.2003
Skills
- Cash Handling and Management
- High-Volume Environments
- Monitoring Alcohol Consumption
- Food and Beverage Service
- Handling Difficult Customers
- Age Identification and Compliance
- Responsible Serving
- Restaurant Operation
- Proper Storage Procedures
- Liquor Law Compliance
- Food Service Management
- Anticipating Guest Needs
- Engaging Customers
Timeline
Head Bartender
The Music Box
02.2019 - 08.2021
Shift Leader/ Head Cook/Crew Trainer
Mamas Famous Pizza And Heroes
03.2005 - 04.2019
High School Diploma -
Edge High School
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