Sara Wolfe
Colorado Springs,CO
Summary
Team player with 8 years of experience in patient satisfaction, organizational, and time management skills. Looking to expand my skill base while providing excellent customer service and building rapport.
Overview
9
9
years of professional experience
Work History
Patient Services/Medical Claims Representative
PENRAD Imaging/Colorado Springs Radiologist
01.2021 - 05.2023
- Benefit Verification
- Navigating multiple system to verify insurance
- Acting as a liaison between internal departments and patients
- Providing excellent customer service to help patients understand pricing and payment options
- Ensuring the correct insurance information is entered into the billing system.
- Determining claim status
- Conducting research to understand if/why claims were denied and completing appeals to insurance companies.
- Communicating and explaining to the patient(s) their account status and billing procedures.
- Improved patient satisfaction by efficiently processing medical claims and addressing inquiries.
Patient Registration Representative
PENRAD Imaging
09.2015 - 12.2021
- Monitored and updated all patient scheduling in coordination with physicians and relevant facility departments
- Maintained and updated all computerized client appointment schedules on a regular basis
- Responded to and resolved all patient service requests
- Prepped and explained exam procedures when needed
- Open/closing of facility
Customer Service Representative
Alorica Customer Service
06.2014 - 09.2015
- Managed 50+ customer accounts per day with personalized and detailed service to ensure customer retention and satisfaction
- Provided technical support through live video chat and phone calls
- Resolved customer questions and inquiries with one call resolution, reducing the need for repeat calls by 80%
Education
Fountain-Fort Carson H.S.
Fountain, Colorado06.2011
Skills
- Clerical
- Microsoft Office Suite
- Confidentiality
- Decision Making
- Epic/Imagine
- Payment Collection
- Customer Service
- Reception
- Medical benefits, billing, and verification
References
References available upon request
Timeline
Patient Services/Medical Claims Representative
PENRAD Imaging/Colorado Springs Radiologist
01.2021 - 05.2023
Patient Registration Representative
PENRAD Imaging
09.2015 - 12.2021
Customer Service Representative
Alorica Customer Service
06.2014 - 09.2015
Fountain-Fort Carson H.S.
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