Sara Zelaya

• Greeted and seated guests, ensuring prompt service and positive dining experiences.
• Managed reservations and waitlists using OpenTable, optimizing seating efficiency.
• Collaborated with kitchen staff to communicate guest needs and special requests.
• Trained new host staff on procedures, improving team performance and service quality.
• Answered customer questions about hours, seating, and menu information.
• Took reservations and to-go orders by phone and packed up any to-go orders.

• Learned retail marketing/sales and customer service skills to help customers find and select the ideal product for their situation.

• Listened to and answered customer questions in person and over the phone about our products and our store policies, and worked to address any concerns they might have, as well as with coworkers to better understand and address any situation.

• Restocked items on the sales floor and kept product display cases neat and clean, and price labels updated, in order to present our products in the best way to our customers and make it easy for customers to shop.

• Assisted with the opening and closing responsibilities of the store.

• Strictly followed all foodservice safety and sanitation regulations and standard practices.

Clubs

• Rotary Club – Participated in community service projects, fundraising events, and volunteer initiatives that supported local and global causes.
• Medical Club – Engaged in health-related activities and discussions, explored medical career paths, and took part in volunteer opportunities related to healthcare.

Extracurricular Activities / Programs

• Surgical Exploration Summer Program – University of North Carolina at Chapel Hill (June 2024, 1 week)
  Participated in a camp focused on surgery, gaining exposure to surgical techniques, medical technology, and teamwork in healthcare settings.
• Harvard Medical School Online – Biochemistry Course (Sept 2024 – Nov 2024)
  Completed a medical course covering biochemistry fundamentals, including molecular biology, metabolic pathways, and clinical applications.
• Clinical Shadowing & Hospital Internship - Hospital De Luz, Lisbon, Portugal (June-2026-July 2026)

Completed 60+ hours of clinical shadowing across oncology, neurology, gynecology, cardiology, nuclear medicine, emergency medicine, etc. Observed Physicians and Doctors in clinical settings and witnessed surgical procedures.