Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sarafina Cofie

The Bronx,NY

Summary

Driven and diligent professional with a proven track record in customer service and cash handling, honed across roles at McDonald's and Little Caesars Pizza. Excelled in improving customer satisfaction through patience, empathy, and efficient issue resolution. Mentored new staff, enhancing team performance and operational efficiency without exceeding a 10% error rate. Skilled in cash register operation and customer assistance, consistently delivering results beyond expectations.

Overview

3
3
years of professional experience

Work History

Cashier

McDonald's
09.2023 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Team Member

Little Caesars Pizza
06.2022 - 08.2023
  • Worked the cashier while also handling uber orders and out front orders
  • Stay overtime for team members that wouldn't show up to work
  • Monitored and verified all merchandise was properly priced and labeled.
  • Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
  • Kept the store clean, before closing

Kept work areas clean, organized, and safe to promote efficiency and team safety.

  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.

Cooking Intern

Summer Youth Employment Program
07.2021 - 08.2021
  • Remotely learning how to cook new dishes at home
  • Completing assignments based on cooking
  • Enhanced cooking techniques by assisting in the preparation of a diverse range of dishes.
  • Safeguarded guest satisfaction by adhering to strict health and safety standards during food preparation.
  • Assisted with inventory management, helping to minimize waste and control costs.
  • Gained hands-on experience by participating in the creation of daily specials and menu items.
  • Delivered exceptional customer experiences by accommodating dietary restrictions and special requests when preparing meals.
  • Expanded recipe repertoire by learning new cooking methods under mentorship from skilled chefs.
  • Increased understanding of flavor profiles and ingredient pairings, resulting in more innovative dishes.

Staff Member

Summer Youth Employment Program
07.2023 - 08.2023
  • Responsible for children's safety
  • Supervising Children in the classroom
  • Teaching Children with academic purposes
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Established positive relationships with customers and other staff members.
  • Responded sensitively and competently to service customers with diverse cultural backgrounds.
  • Developed strong relationships with clients through consistent communication and attentive customer service, resulting in increased overall satisfaction.
  • Participated in team-building activities to foster teamwork and collaboration.

Education

Bachelor of Science - Nursing

SUNY Delhi
Delhi, NY
05.2027

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash Handling
  • Cleaning and sanitizing
  • Time management skills
  • Cash Register Operation
  • Product restocking
  • Refunds and exchanges
  • Issue Resolution

Timeline

Cashier

McDonald's
09.2023 - 05.2024

Staff Member

Summer Youth Employment Program
07.2023 - 08.2023

Team Member

Little Caesars Pizza
06.2022 - 08.2023

Cooking Intern

Summer Youth Employment Program
07.2021 - 08.2021

Bachelor of Science - Nursing

SUNY Delhi
Sarafina Cofie