Sarah Adnan
Columbus,OH
Summary
Deadline-driven Graphic Designer focused on overseeing projects from concept through final delivery. Successfully creates brand messages, strategies and key graphic productions. Resourceful and hardworking with vendor sourcing expertise and empowering leadership skills illustrated over 6 years of industry success.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Gardner Inc.
06.2024 - Current
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved accounting, service and delivery concerns.
Picker and packer
Gardner Inc
05.2023 - 06.2024
- Kept clean working area, reporting any issues to management.
- Labeled and organized packages for accurate deliveries.
- Checked quality of products and packaging to meet high standard.
- Completed work orders and packing slips with accuracy.
- Processed orders using handheld scanners with speed and precision.
- Accurately packed and picked high-volume orders in fast-paced environments.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Insurance Agent
PRI-VALUE INSURANCE
08.2021 - 05.2022
- Determined client needs and financial situations by listening and scheduling fact-finding appointments.
- Approached potential clients by using direct marketing mailings and phone contacts.
- Maintained high standards of customer service by building relationships with clients.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
- Finalized sales and collected necessary deposits.
- Met with customers to provide information about available products and policies.
- Obtained underwriting approval by completing application for coverage.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Collected premiums on or before effective date of coverage.
- Managed over 30 calls per day as well as helped clients face to face.
Shift Supervisor
KFC Restaurant
06.2021 - 08.2021
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Collaborated with team members to improve performance and implement training updates.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Responded to and resolved customer questions and concerns
Merchandise Processor
Torrid
07.2019 - 06.2021
- Used warehouse management system and handheld scanners to document merchandise movements.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Picked orders, packed boxes and prepared shipments.
- Sorted, priced and stocked merchandise on sales floor.
- Inspected items to check quality and accuracy against specifications.
- Inspected merchandise for quality and arranged proper display location on floor.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Managed to pick and ship 2000 items per day.
Mail Sorter
UPS Warehouse
07.2019 - 07.2019
- Used warehouse management system and handheld scanners to document merchandise movements.
- Tagged newly arrived merchandise with warehouse identification stickers and moved to correct storage locations.
- Picked orders, packed boxes and prepared shipments.
- Sorted, priced and stocked merchandise on sales floor.
Freelance Graphic Designer
Fiverr
02.2019 - Current
- Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
- Generated digital image files for use in digital and traditional printing.
- Created 3 logos per day.
- Created 2 digital paintings per day.
ESL Teacher's Assistant
The Bridge Community Center
06.2016 - 02.2017
- Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Prepared reports and paperwork for parent-teacher conferences.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Handed out classroom materials, like pencils, paper and crayons.
- Maintained head count and attendance sheets.
Librarian Assistant
Westland High School
06.2016 - 12.2016
- Handled check-in and check-out process of library books and materials at circulation desk.
- Maintained circulation desk for lending periodicals and books to patrons.
- Educated patrons on use of reference sources, card catalogs and automated information systems.
- Maintained secure environment by monitoring visitors at front desk.
- Answered questions from patrons and helped to find desired materials.
- Placed books on proper shelves when returned to circulation.
- Collected and processed fines on overdue library materials.
- Closely monitored front desk visitors to maintain secure and clean environment.
- Kept detailed records of lending transactions and library users.
Childcare Assistant Teacher
Childcare
06.2014 - 12.2015
- Supervised circle time, free play, outside play and learning and developmental activities.
- Communicated with children's parents and guardians about daily activities, behaviors and problems.
- Taught children foundational skills such as colors, shapes and letters.
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
- Monitored children's play activities to identify additional learning opportunities or behavioral issues.
- Read aloud and played alphabet games to encourage early literacy.
- Maintained daily records of individual activities, behaviors, meals and naps.
- Instructed children in health and personal habits, such as eating, resting and toileting.
Education
Associate of Applied Science - Digital Design And Graphics
Columbus State Community College
High School Diploma -
Westland High School
Skills
- Quality Control
- Consultative Sales
- Project Management
- Digital design
- Product Packaging
- Product Inspections
- Social Development
- Customer or student assistance
- Client Relations
- Account Management
- Quotes and sales
- Training and mentoring
- Digital illustration
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Developed numerous logos, brochures,newsletters, infographics, advertisements, and illustrations.
- Efficient use of production project budgets.
- Manage up to 4 projects and deliver them on time.
Languages
Arabic
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Gardner Inc.
06.2024 - Current
Picker and packer
Gardner Inc
05.2023 - 06.2024
Insurance Agent
PRI-VALUE INSURANCE
08.2021 - 05.2022
Shift Supervisor
KFC Restaurant
06.2021 - 08.2021
Merchandise Processor
Torrid
07.2019 - 06.2021
Mail Sorter
UPS Warehouse
07.2019 - 07.2019
Freelance Graphic Designer
Fiverr
02.2019 - Current
ESL Teacher's Assistant
The Bridge Community Center
06.2016 - 02.2017
Librarian Assistant
Westland High School
06.2016 - 12.2016
Childcare Assistant Teacher
Childcare
06.2014 - 12.2015
Associate of Applied Science - Digital Design And Graphics
Columbus State Community College
High School Diploma -
Westland High School
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