SARAH AMASON
Omaha,NE
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant guests for over fifteen years. Skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Efficient with an eye for detail, high standards for cleanliness, and constantly striving to be better in every way.
Overview
15
15
years of professional experience
Work History
Server
HILTON F&B
04.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Lead Server/Trainer
IZAKAYA KOJI
04.2022 - 01.2024
- Provided excellent service to guests at an upscale, warm and intimate sushi restaurant
- Menu expert, provide informative review of menu items to assist guests with meal selection
- Close office, cash handling, maintain daily Excel file to track and payout staff
- Strong team member, used effective communication to ensure customer satisfaction
- Train new front of house staff on menu, customer service tips and time management skills
- Organized, attentive and experienced at multi-tasking, able to manage varying time lines.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Increased staff retention through effective communication and fostering a positive work environment.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
Server
YOSHITOMO
02.2019 - 04.2022
- Provided accurate, efficient and friendly customer service in fast paced restaurant
- Maintained a clean and efficient environment, cleared and set tables
- Answering menu questions, managed timing for multi course meals
- Delivering an accurate bill promptly and at the right time.
Server
FIRST WATCH
04.2016 - 04.2018
- Provided friendly and efficient customer service in fast paced breakfast restaurant
- Excels at multi-tasking, accurately tracking different time lines, and delivering accurate orders to ensure guest satisfaction
- Work well with other team members to share in tasks to increase team success.
Education
Associate of Arts - Interior Design
Metropolitan Community College
Omaha, NEHigh School Diploma -
Omaha Central High School
Omaha2006
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- High-volume dining
- Hospitality service expertise
- Sales Techniques
- Food Running
- Cash Handling
Timeline
Server
HILTON F&B
04.2024 - Current
Lead Server/Trainer
IZAKAYA KOJI
04.2022 - 01.2024
Server
YOSHITOMO
02.2019 - 04.2022
Server
FIRST WATCH
04.2016 - 04.2018
Associate of Arts - Interior Design
Metropolitan Community College
High School Diploma -
Omaha Central High School
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