Motivated self-starter, organizational problem solver with advanced leadership business acumen, team building and customer service skills. Experienced "hit the ground running" mentality into multi-tasking and new roles; quickly accessing and making positive changes to drive company success.
Overview
5
5
years of professional experience
Work History
Sales Associate
Sweet Pea's Boutique
Carrollton, Georgia
10.2023 - Current
Established lasting rapport with clients by engaging in personal interactions, resulting in increased repeat business
Delivered exceptional customer service and support both in person and over the phone, including cold calling activities
Sold various products by explaining unique features and educating customers on proper application or usage.
Exceeded monthly and quarterly sales targets by aligning with company objectives.
Generated strong connections with colleagues and executives to promote team achievements.
Updated understanding of promotional offers, exchange protocols, payment regulations and security measures.
Campus Ambassador
THE COCA-COLA COMPANY
Atlanta, GA
07.2021 - 01.2024
Executed campus events and advertising strategies following goals derived from Coca-Cola's objectives and research on methods for meeting involvement targets.
Participated in campus activities and social events to broaden the network and facilitate future marketing opportunities.
Maintained and promoted organization visibility by managing social media accounts on Facebook, Twitter and Instagram
Educated and encouraged students on campus to utilize the benefits of Coca-Cola products.
Chapter President
Alpha Xi Delta
Carrollton, GA
11.2022 - 11.2023
Developed and implemented strategic plans to increase membership and visibility of the Chapter.
Facilitated meetings with executive board members, volunteers, and other stakeholders to ensure effective communication and collaboration.
Represented the Chapter at conferences, symposiums, fundraisers, and other events.
Created reports for Board of Directors on activities, initiatives, finances, and membership status.
Established relationships with local businesses to develop sponsorship opportunities for the Chapter.
Coordinated with committees to organize educational seminars, workshops, networking events.
Vice President of Recruitment
Alpha Xi Delta
Carrollton, GA
10.2021 - 11.2022
Developed and implemented recruitment strategies to attract top-tier candidates and maintain priority percentage.
Received a national organization award for improved chapter recruitment strength.
Conducted extensive market research to identify campus trends in recruitment practices.
Designed an online applicant tracking system that streamlined the recruitment process.
Provided coaching and guidance on interviewing techniques to recruiters, while building organization morale.
Established metrics for assessing recruiting success against defined goals and objectives.
Prepared and delivered presentations at events to promote the organization's mission and objectives.
Shift Manager/Key Holder
Kilwins Chocolates Franchise Inc.
Alpharetta, GA
10.2019 - 08.2022
Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
Extended existing customer relationships through extensive communication and tried-and-true marketing strategies.
Recruited and trained new employees, including monitoring and review of individual performance.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Established ambitious goals for employees to promote achievement and surpass business targets.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Supervised and trained customer service team members to provide exceptional service, driving retention and satisfaction.
Education
BBA - Marketing
University of West Georgia
Carrollton, GA
Skills
Customer Service
Data Analytics
Sales Techniques
Cold Calling
Communication
Coachability
Adaptibility
Issue and conflict resolution
Leadership
Service prioritization
Work well in difficult/ stressful situations
Timeline
Sales Associate
Sweet Pea's Boutique
10.2023 - Current
Chapter President
Alpha Xi Delta
11.2022 - 11.2023
Vice President of Recruitment
Alpha Xi Delta
10.2021 - 11.2022
Campus Ambassador
THE COCA-COLA COMPANY
07.2021 - 01.2024
Shift Manager/Key Holder
Kilwins Chocolates Franchise Inc.
10.2019 - 08.2022
BBA - Marketing
University of West Georgia
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